Head Of Managed Services

3 days ago

Galway, Galway, Ireland Sgs Ireland Ltd Full time

SGS is the worlds leading inspection, verification, testing and certification company.
With a global presence and a reputation for excellence, SGS Ireland plays a vital role in delivering trusted services across a wide range of industries.
Our Managed Services division in Galway is a customer-focused operation, delivering high-quality service solutions to public and private sector clients.
The focus of this role is on people, performance, and service excellence.
We are now seeking a strategic and people-focused Head of Managed Services to lead our Galway-based operations.
This is a senior leadership role with strategic oversight of service delivery, customer satisfaction, and operational performance across multiple contracts.
This role is ideal for someone with a strong background inCall Center or Customer Service Operations Management, who thrives in a fast-paced, client-driven environment.
Job Description Lead and develop high-performing teams across Customer Service, Operations, and Site Management.
Ensure consistent delivery of contractual obligations, KPIs and SLAs across all Galway-managed service contracts.
Act as a senior escalation point for service issues and client concerns.
Drive continuous improvement in service delivery, customers satisfaction, and operational efficiency.
Collaborate with Commercial Operations to onboard new clients and transition services smoothly.
Define and implement operational procedures, service standards, and performance frameworks.
Foster a culture of customer-first thinking, accountability, and team collaboration.
Manage budgets and resources to ensure optimal performance and cost-effectiveness.
Build and maintain strong client relationships, ensuring services align with their business needs.
Represent Galway Managed Services at senior leadership and client meetings.
Qualifications A degree in a Business, Technical or Scientific discipline.
5+ years experience inCall Center, Customer Service or Client Operations Management.
Demonstrated success in leading teams, managing service delivery, and achieving KPIs/SLAs.
Strong commercial acumen and ability to support business growth and client retention.
Excellent communication and leadership skills to engage and motivate teams.
Experience with contact center systems, service reporting tools, and client management platforms.
A proactive, solutions-oriented mindset with a focus on efficiency and service excellence.
Solid understanding of budgeting and financial oversight in a service environment Additional information At SGS, youll be part of a global network committed to quality, innovation, and integrity.
Youll have the opportunity to help shape the future of customer-focused managed services in Ireland, work with passionate professionals, and make a real impact on our clients and communities.
Ready to lead with purpose?
Apply Today, closing date for applications is Friday 19, 17:30pm.
SGS is an equal opportunities employer.
This role is based in Galway with a minimum 3 days in the office expected.
Please note immediate eligibility to work in Ireland is a requirement Skills: Customer Service Communication Leadership Organistaional

  • Head of Managed Services

    3 days ago

    Galway, Galway, Ireland SGS Full time

    SGS is the world's leading inspection, verification, testing and certification company. With a global presence and a reputation for excellence, SGS Ireland plays a vital role in delivering trusted services across a wide range of industries. Our Managed Services division in Galway is at the heart of our operational excellence, supporting critical...

  • Head Of Managed Services

    5 days ago

    Galway, Galway, Ireland SGS Ireland Ltd Full time

    SGS is the worlds leading inspection, verification, testing and certification company.With a global presence and a reputation for excellence, SGS Ireland plays a vital role in delivering trusted services across a wide range of industries.Our Managed Services division in Galway is a customer-focused operation, delivering high-quality service solutions to...

  • Head of Services,

    1 week ago

    Galway, Galway, Ireland The Family Centre, Castlebar Full time

    OverviewThe Family Centre is seeking a dynamic and compassionate Head of Services to lead our team, manage daily operations, and shape the future of our not-for-profit organisation. Based in Castlebar, the successful candidate will oversee services in counselling, bereavement support, education & training, and social prescribing. Reporting to the Board, the...

  • Head Of Commercial Services

    4 days ago

    Galway, Galway, Ireland Localgov Full time

    OverviewHead of Commercial Services (Five-Year Fixed Term) – General Services, Administrative, Senior ManagementCompetition Deadline extended to 4.00pm Thursday 11 September 2025Galway City Council is appointing a Head of Commercial Services to provide a strategic and operational management resource to commercial aspects of our local authority services and...

  • Head Chef

    2 days ago

    Galway, Galway, Ireland Burren Amber Full time

    Head Chef Premier Stadium Venue, Galway Location: Galway City Salary: €55,000 Are you an experienced Head Chef ready to take on a high-profile leadership role in one of Galways most exciting venues?Our client, a leading name in the food and hospitality industry, is seeking a dynamic culinary professional to lead operations at a flagship multi-use...

  • Head Culinary Assistant

    2 weeks ago

    Galway, Galway, Ireland beBeeCulinary Full time €40,000 - €60,000

    Job Opportunity: Junior Sous ChefThis is an exciting role for a skilled and motivated individual to join our kitchen team as a Junior Sous Chef. Our Executive Head Chef was recently voted Chef of the Year at the Georgina Campbell awards.We are seeking a driven candidate who shares our passion for great food, service, and people. The ideal candidate will be...

  • Head Chef

    2 weeks ago

    Galway, Galway, Ireland Victoriahotelgalway Full time

    Head Chef role at Victoria Hotel Galway.OverviewVictoria Hotel Galway seeks a passionate and enthusiastic Head Chef to lead our culinary team. The ideal candidate will be pivotal in driving culinary excellence across our bars, restaurants, and event catering services. This role demands innovation and ambition to enhance our dining offerings and ensure a...

  • Department Head

    2 weeks ago

    Galway, Galway, Ireland beBeeOperations Full time €45,000 - €60,000

    Job DescriptionOversee all departments, focusing on Food & Beverage areas.Support Heads of Department in hotel operations.Implement efficient work methods and systems to boost staff productivity.Review staff rotas for adequate cover and cost-effectiveness.Ensure kitchen and premises meet high standards.Maintain a presentable environment at all times.Conduct...

  • head of production

    2 weeks ago

    Galway, Galway, Ireland Principal Connections Ltd Full time

    Principal Connections - executive search has been retained to recruit for the key post of Head of Production on behalf of our client, a leading manufacturing organisation in Connacht. THE POSITION Reporting to the Senior Production Director, the Head of Production will provide strategic leadership to a critical production unit within the company's global...

  • Head Chef

    2 days ago

    Galway, Galway, Ireland TOPCHEFS Full time

    OverviewLocated in County Roscommon, our client's four star hotel offers exceptional food as part of its guest services. As Head Chef, you will be responsible for the food side of the business. The kitchen offers broad scope for your culinary team to develop food offerings that captivate and delight your customers. This kitchen is your canvas to express your...