Regional Intracompany Services Program Manager Ii – Analyst

Regional Intracompany Services Program Manager II – Analyst
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Overview
Mastercard powers economies and empowers people in 200+ countries and territories worldwide.
Together with our customers, we're helping build a sustainable economy where everyone can prosper.
We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.
Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
The Tech Intercompany Managed Services (Tech ICAMS) team is looking for a Regional ICA Program Manager to support regulatory compliance on Tech services provided via ICAs to regulated entities in the market.
Inter-Company Agreements (ICAs) govern services provided between Mastercard entities, and are considered outsourcing agreements by regulators.
With the increased focus from regulators, we are enhancing governance and controls relating to ICAs, as well as driving standardization and improvement of the related processes.
Responsibilities
Support the Regional ICA Lead and global Tech ICAMS team in providing regional support in delivering holistic ICAMS team services
Review the ICA database to identify and catalog:
(i) contract commitments/obligations for the region;
(ii) specific tech services covered;
(iii) gaps/remediation actions;
(iv) patterns of problems across different ICAs
Identify and study existing Mastercard Tech service provider data dashboards to understand information and data available to meet ICA compliance requirements and identify gaps
Create a centralized calendar of regulatory audits, inspections and periodic regulator reporting related to the assessment of Mastercard's compliance with ICA/outsourcing requirements
Identify regional regulator focus areas and common gaps/findings to help Tech ICAMS prioritize activities
Collaborate with peers in other regions and the ICAMS operational teams to demonstrate compliance with ICA requirements (e.g., third-party/supplier monitoring, incident reporting, SLA reporting, and other areas)
All About You
Qualification and Experience
Bachelor's degree in technology, information systems management, information security management, security policy or equivalent experience
Knowledge of regional regulatory landscape, standards and frameworks such as DORA, NIST, CROE—impacting Tech services, especially around service resiliency, outsourcing regulations and security risk management
Knowledge of Mastercard TECH Organization and legal aspects is an asset
Skills and Competencies
Project management skills to ensure on-time delivery
Good verbal and written communication skills for coordinating globally
Ability to design metrics, dashboards, and analyze data
Strong analytical skills with systematic creative thinking, solution-oriented approach and sense of ownership and drive
Strong customer service orientation and ability to work collaboratively across the organization, building trust and maintaining relationships with key stakeholders
Background in drafting and reviewing intercompany agreements is advantageous
Corporate Security Responsibility
Every person working for, or on behalf of Mastercard, is responsible for information security.
All activities involving access to Mastercard assets, information, and networks come with inherent risk.
The successful candidate must:
Abide by Mastercard's security policies and practices
Ensure the confidentiality and integrity of the information being accessed
Report any suspected information security violation or breach
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Project Management and Information Technology
Industries
Financial Services, IT Services and IT Consulting, and Technology, Information and Internet
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