Full-Time Clerical Officer

Overview
Full-time Clerical Officer - Business Development - UPMC Sports Surgery Clinic Dublin
Location: UPMC Sports Surgery Clinic, Santry, Dublin 9
Job type: 1-Year Fixed-term Full-time Contract of Employment
Primary Duties and Responsibilities
Northern Ireland and waiting list initiative transfers from NTPF/HSE.
Booking hotels.
Maintaining databases.
Booking investigations, Physio and Convalescence.
All relevant patient letters, finance forms and reports sent to relevant Trusts/NTPF/HSE and GPs.
Stand in for GP line personnel in absence of GP Liaison.
Cover for secretaries for annual leave.
Drive quality in the department and ensure it is compliant to relevant standards.
Maintain awareness of the privacy of patients in relation to all activities.
Create a culture of accountability, openness to change; respect for the individual and teamwork that supports the achievement of our goals.
Create and promote healthy working relationships.
Demonstrate behaviour consistent with the values of the clinic.
Communicate with relatives and visitors of patients as required.
Actively participate in the Clinic's accreditation programme and the ethos of continuous quality improvement and implement and maintain procedures in the department.
Contribute to the development of an organizational culture conducive to good staff morale.
Work closely and liaise with patients, consultant's secretaries, referring GP, referring physiotherapists, theatre managers, ward managers, Wellness Staff, Sports Medicine Staff, Physiotherapy Staff, Radiology Staff, Finance team.
Ensure that health and safety and fire and other statutory regulations are adhered to.
Change management – drive and facilitate the changes required to meet the needs of the department.
Ensure incidents, near misses involving patients and staff are documented and reported in accordance with Clinic's procedures and guidelines.
Setting and monitoring standards.
Development and implementation of Clinic policies and procedures.
Qualifications & Experience
Educated to secondary level.
Experience in the acute clinic setting an advantage.
Self-directed and able to work independently.
Self-starter with initiative and drive and ability to think creatively and laterally.
Focused with ability to multi-task in a pressurised environment.
Diplomatic and tactful with the ability to build and maintain relationships.
A team player with an open and flexible attitude.
Excellent communication skills – written and verbal.
Computer literate including use of MS Office.
Flexibility to work in a dynamic environment.
Be able to identify potential difficulties and formulate solutions.
Goal oriented.
Ability to identify and engage in new initiatives to improve the patient experience.
Equal Opportunity Statement and Benefits
UPMC is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
At UPMC we provide a total rewards program that is market competitive, fair, and provides growth opportunities for all our colleagues.
Compensation
– Competitive pay for the work employees do – base pay, performance related pay, and premium pay where applicable.
Performance and Recognition
– Rewards for performance that supports the goals and mission of UPMC through our ACES programme.
Development and Career Opportunities
– Opportunities for each employee to reach their career goals through continued learning and/or advancement.
About UPMC
UPMC is a renowned multinational academic medical centre committed to delivering people-focused care that's close to home.
Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC shapes the future of health through clinical and technological innovation, research and education.
UPMC International brings new access to signature specialty services to more people around the world.
In Ireland UPMC operates facilities including UPMC Sports Surgery Clinic in Dublin.
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