Digital Account Executive

4 weeks ago

Dublin, Dublin City, Ireland Microsoft Full time

Responsibilities Customer Engagement: Focus on generating new pipeline by engaging with CXOs, ITDMs, and BDMs through territory planning, marketing signals, and digital assets.
Maintain strong customer relationships, advocate for customers within the organization/Microsoft, and surface customer organization structures to identify decision makers leveraging partners and v-teams.
Engage with C-Suite executives, focus on customer satisfaction metrics, take ownership of issues, and reinforce engagement through proactive communication.
Ensure continuity of customer accounts and monitor satisfaction metrics by establishing conditions of satisfaction at the outset of engagement and managing escalation processes. Account Management: Think strategically about sales territory for accounts, setting standards and priorities.
Outline how to leverage specialized and technical resources, engaging decision makers for long-term planning.
Help existing/new customers adopt cloud solutions through cohesive plans across adds, consumption, upsell, co-sell motions, and renewals to maximize business outcomes and experience.
Understand and accelerate the customer's AI and cloud strategy.
Build a growing and sustainable pipeline each quarter. Partnering: Build partner relationships to drive scale and revenue.
Coach and influence partners to consider different solution needs.
Coordinate resources across teams to execute territory plans with partners.
Lead teams on territory management best practices, validate plans, drive accountability, and coach teams to meet or exceed targets.
Drive strategic partner participation and hold partners accountable for contributions to the territory plan. Maintain Product, Solution, and Industry Expertise: Proactively build and maintain strong knowledge of Microsoft's products, landscape, solutions, and industry strategies relevant to assigned accounts.
Demonstrate understanding of customer business strategies and industry directions.
Orchestrate specialized resources to engage with customers, providing solutions-based and technology-based engagement to address challenges and opportunities.
Leverage additional resources such as partners to provide the right solutions during customer transformation journeys. Qualifications Required/Minimum Qualifications: Demonstrated sales and negotiation experience with year-over-year growth, or a Bachelor's Degree in Business Management, IT, Marketing (or equivalent) with relevant experience, or a Master's Degree in the same fields with experience, or equivalent experience.
Fluency in Arabic and English. Additional/Preferred Qualifications: Strategic thinking and execution, excellent communication skills, high performance and drive, collaborative mindset, growth mindset, and knowledge/experience in line of business applications, business process consulting, automation, CRM, or employee performance systems. Microsoft is an equal opportunity employer.
All qualified applicants will receive consideration without regard to age, ancestry, color, family or medical leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by law.
If you need assistance or a reasonable accommodation during the application process, please send a request via the Accommodation request form.

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