Product Specialist – Legal Document Management

OverviewApplication Deadline:17 October ****Department:Information TechnologyEmployment Type:Permanent - Full TimeLocation:10 Earlsfort Terrace, Dublin 2, D02 T380Reporting To:Business Applications/Product Management ManagerDescriptionArthur Cox is one of Ireland's leading law firms and is the **** IFLR Europe Awards, Irish Law firm of the year.An international firm, with offices in Dublin, Belfast, London, New York and San Francisco, as it enters its second century, our partnership continues to grow.Constant innovation allows us to service our clients in the best possible way.We are using a modern Microsoft based environment for our Digital Workplace and critical content management applications, leveraging the Intapp content and collaboration solution as a legal wrapper, alongside Microsoft SharePoint.We are now hiring a Product Specialist to join our dynamic small technology team.Reporting to Business Applications/Product Management Manager, this is a permanent role which will focus on internal product management for the Arthur Cox cloud-based Document Management System (DMS) and third-party document processing products which interact with it.You will be joining a growing Business Applications team in the Arthur Cox Technology area, which includes Business Analyst, Product Management and Change specialists, with opportunities for growth both in experience and responsibility.As an Intapp Content and Collaboration and DMS Product Specialist in Arthur Cox, you'll enjoy:Key ResponsibilitiesConfiguration Management: Understand and manage configuration options for the SharePoint based Document Management System (DMS) and third-party document processing products (Intapp Content and Collaboration) which interact with it.Business Analysis: Requires strong skills in stakeholder engagement, requirements elicitation, data analysis, and translating business needs into clear, actionable solutions.Issue Resolution: Participate in issue troubleshooting, including raising and tracking vendor support requests.Enhancements Process: Coordinate the planning and review of the product enhancement backlog, ensuring that any enhancements are correctly scoped and sized in conjunction with product stakeholders.Testing and Validation: Conduct thorough testing of potential configuration changes to ensure they meet business requirements and do not disrupt existing functionalities.Product Training: Support AC Training team to conduct training sessions for staff to ensure they are proficient in using the product and aware of any new features or updates.Documentation: Create and maintain detailed documentation of configurations, changes, and testing procedures.Collaboration: Work closely with cross-functional teams to ensure the product meets organizational needs and goals.Business Planning: Assist in the development of business plans and strategies for product enhancements and internal rollouts.Skills, Knowledge and ExpertiseTechnical Proficiency:Strong understanding oflegal DMS solutionsand related technologies andlegal workflowsin a cloud-based environment.Experience withM365 and SharePoint Onlinein a legal environment at scale.Strong Knowledge of and deep experience withIntapp Collaboration and Contentproduct configuration, including applying and testing complex configuration changes.Strong knowledge of and experience with Intapp ICP integrations with Legal Case Management Solutions (Elite 3E).Knowledge of and experience inAgile Methodsfor software development or deploymentBusiness Analysis:Business Acumen: Ability to understand and align product features and product configuration with organizational objectives and needs.Project Management: Ability to manage multiple tasks and projects simultaneously, ensuring timely completion.Communication: Strong verbal and written communication skills to effectively convey technical and business information to various internal stakeholders.Internal Customer Focus: A focus on meeting the needs of internal stakeholders and ensuring the product supports organisational goals.General:Problem-Solving: Proven analytical and problem-solving skills to troubleshoot and resolve complex technical and functional issues.Testing: Experience and best practice in planning, managing and conducting detailed test cycles (functional and technical) to support the release management of minor and major upgrades of the Legal Document Management Solution.Vendor Engagement: Experience in liaising with and interacting with vendor product support and vendor product management functions.QualificationsEducation: A degree or masters (preferred) in Computer Science, Information Technology, Data Science, Business Administration, or a related field.Experience: Minimum 4 years' technical experience, including at least 1 year as a product specialist or similar role; experience in professional services is a plus.Certifications: Microsoft, Project Management, Agile, Testing, is preferred.BenefitsCompetitive salary25 days annual leaveLeading hybrid working policyImmediate pension schemeFull gym and wellness programmeHealthcareWide-ranging opportunities for involvement in internal committees#J-*****-Ljbffr