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Pharmacy Healthcare Advisor
1 month ago
We are seeking a skilled Pharmacy Healthcare Advisor to join our team at Allcare O'Reilly's Artane.
About Allcare Pharmacy:
Allcare support is a company that specializes in supporting Community Pharmacies to deliver exceptional personalized care to their community. Our pharmacy group is a network of pharmacies throughout Ireland, striving for customer service excellence where staff focus on their core skill of providing expert medical care, advice, and value to their patients and customers.
Purpose of Role:
To deliver excellent customer service, provide advice and information as required to customers on all product ranges available in the Pharmacy, and maintain the standard of category management and merchandising within the Pharmacy.
Main Responsibilities:
- Provide product information and advice to customers across all product ranges in the Pharmacy, consulting with the Managing Pharmacist as appropriate.
- Maintain good stock control, including rotation of stock, maintaining appropriate stock levels, using correct suppliers, and ensuring that the delivery details are correct as set down by the Managing Pharmacist.
- Deliver professional and efficient customer service at all times, enhancing the relationship with Pharmacy Customers.
- Work effectively as part of the Pharmacy team, being flexible and adaptable, assisting in all areas of the Pharmacy operation as required by the Managing Pharmacist.
- Maintain cooperative and professional working relationships with colleagues at all times.
- Fulfill requests for specific over-the-counter medicines appropriately using WWHAM questioning and recommend a suitable medicine referring to the Pharmacist where appropriate.
- Be vigilant and adhere to the correct procedures with regards to security and the handling of cash and receipts within the Pharmacy.
- Ensure that the Pharmacy is kept clean and tidy and any Health and Safety issues are brought promptly to the attention of the Pharmacy Manager.
- Participate in training and development programs provided by the Pharmacy and be proactive in developing the job function.
- Perform any other duties as required.
Key Requirements:
- 1 year experience in Pharmacy/Retail/Hospitality is preferable.
- Cashier experience an advantage.
- Excellent communication skills, both written and verbal.
- Ability to use discretion when addressing customer queries and treat customer/patient information confidentially.
- Good attention to detail is essential.
- Organized with a proven ability to multi-task successfully under pressure.
- Ability to work on own initiative and as part of a team.
- Basic IT skills are an advantage.
