Help Desk Specialist

2 weeks ago

Dundalk, Ireland Relatech Spa Full time

Are you ready to innovate, grow, and collaborate?Welcome to the heart of the Digital Renaissance.We are Relatech, an Italian tech company founded in ****, now operating across 14 locations in Italy and abroad.We are the beating heart of an ecosystem that delivers both technological and human value to businesses.With 800+ professionals and advanced expertise in Cloud , Cybersecurity , AI , AR/VR , IoT , and Blockchain , we build end-to-end solutions that create real-world impact.At the core of our vision is the individual.We democratize technology to enhance accessibility and build a more inclusive and sustainable future.Help Desk Specialist:What You'll DoA leading player in the banking sector operating in Luxembourg is seeking a motivated and reliable Junior Help Desk Specialist to support its Facility Management Department.The role involves working in a structured and security-focused environment where IT operations and identity management are critical.The selected candidate will join the IT Help Desk team and provide first-level support for internal users.The role includes incident and request management via ticketing tools, IT asset and system support, and assistance in security patching and identity governance activities.Manage support requests and incidents via ServiceNow (SNOW)Monitor and analyze system vulnerabilities using Nessus (Tenable)Support patch management activities with PatchMyPC and Windows UpdateAssist in software deployment and troubleshooting through SCCMAdminister and maintain Active Directory (AD) and entra IDCollaborate in identity governance activities using SailPointProvide technical support for hardware and software issues at Level 1Escalate complex issues to Level 2 support teams as neededDraft and update technical documentation and operational reportsTechnical SkillsAt least 1 year and up to 5 years of previous experience in Help Desk or Service Desk rolesExperience in Help Desk or IT Support rolesFamiliarity withticketing systems like ServiceNowUnderstanding of vulnerability scanning tools (Nessus)Knowledge of patching tools (PatchMyPC, Windows Update)Exposure toSCCM, Active Directory, entra IDAwareness ofidentity governance concepts and tools (e.g., SailPoint)Solid understanding of Windows OS environmentsFrench: Fluent or native (required); English and Italian are a nice to haveWhere I will be: LuxembourgSoft Skills & AttitudeStrong troubleshooting and problem-solving abilitiesGood communication and interpersonal skillsDetail-oriented and organizedTeam player with willingness to learnAbility to work in a structured, compliance-driven environmentWhat We OfferA dynamic, young, and fast-growing environmentFlexible thinking and working approachesHands-on experience in a stimulating, project-based contextOpportunities to learn from industry professionalsOn-the-job training (and more)The chance to work on real projects with tangible impactThe chance to work on real projects with tangible impactInclusion & Equal OpportunityWe believe in people, diversity, and meritocracy.Our recruitment processes are open to everyone—regardless of gender, ethnicity, orientation, or ability.For us, talent is a matter of energy, not labels.Discover more about us #BTOExplore our world

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