Return Agent Customer Service

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Return Agent Customer Service
Solicitar remote type Régimen de oficina total locations Dublin time type A tiempo completo posted on Publicado hoy job requisition id JR107349
Job Description
Join us this summer and receive a €500 sign-on bonus
Bonus payable after 3 months of continuous service.
Valid from June 23 to August 31, 2025.
Do you thrive in customer-facing positions and enjoy collaborating within a diverse team?
We are looking for a Returns Agent at our Dublin Airport location, reporting into the Airport Manager.
As a
Customer Returns Agent
you will be working in a fast paced environment where the customer is at the centre of everything we do.
You will be responsible for providing a world class customer facing service at every stage of the rental process.
This will include working in our car parks to assist our customers at the beginning and end of their Europcar experience.
This is a shift position working a scheduled roster, with early starts and working 5/7 days between 5am-1am on a flexible basisand requires all applicant to hold a full, valid, clean B drivers licence.
Benefits:
Competitive Salary
Summer Sign on bonus
Starting 29 holidays (including bank holidays), increasing with length of service
Monthly uncapped commission
Medical refund scheme
Enhanced statutory sick pay
1.5% employer matched Pension scheme
Enhanced Maternity and Paternity benefits
Access to Hubex benefits and discounts platform
Life Assurance x2 basic salary
Employee Assistance Programme
Opportunities for career advancement and professional development
Voluntary flu vaccination voucher
Bike to Work Scheme
Key Responsibilities:
Work closely with all staff to ensure customers receive and return their vehicles in a timely manner.
Ensure the continued excellence in customer service and damage standards; and achievement of all KPIs in these areas.
Ensure all administration is completed accurately according to operating procedures.
Process all workshop vehicles according to operating procedures.
Ensuring cars that are due service or repair are sent aside for maintenance.
Communicate regularly with our fleet supervisors to ensure cars are up to companies standard.
Communicate regularly with our damages department with any queries related to new damage found.
Adhere to all company policies, procedures, and safety guidelines.
Responsible for own health and safety and that of other work colleagues.
Ad hoc duties in line with business needs.
Your Skills:
Full clean B driving licence held for a minimum of 2 years essential.
Excellent communication and face to face interpersonal skills.
Ability to work as part of a team in a fast-paced environment.
Flexibility in your working hours, including availability during the day, evenings and weekends - our locations can offer you a wide variety of shifts.
Car rental/sales experience is desirable but not essential (training will be provided).
Passion for service and a level headed approach to dealing with the daily challenges of a busy customer environment.
Why choose Europcar?
We provide a working environment for our colleagues that nurtures their career ambitions.
Everyone counts at Europcar.We are now building our operations for growth over the coming year.
As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to – and benefit from - our success.
Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry.
Europcar is committed to helping employees develop market-leading skills through ongoing training and development.
**Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons **
EMG2
Europcar Mobility Group
Europcar Mobility Group es un actor global de la movilidad, con 75 años de experiencia en servicios de movilidad y una posición de liderazgo en Europa.
«Ayudamos a cambiar la forma en la que te mueves» es la frase que nos define y que nos une.
Ofrecemos a particulares y empresas una amplia gama de servicios de alquiler de coches y furgonetas, ya sea por unas horas, unos días, una semana, un mes o más, a demanda o por suscripción, apoyándonos en una flota de más de 250.000 vehículos, equipados con los últimos motores, incluyendo una proporción cada vez mayor de vehículos eléctricos.
Nuestras marcas responden a necesidades, casos de uso y expectativas diferenciados: Europcar, líder mundial en alquiler de coches y furgonetas o camiones ligeros, con un posicionamiento premium, Goldcar, líder en la prestación de servicios de alquiler de coches de bajo coste en Europa, y Fox-Rent-A-Car, uno de los principales actores en el mercado de alquiler de coches en EE.UU.
, con un posicionamiento de enquilibrio en la «relación calidad-precio».
La satisfacción de los clientes está en el centro de la ambición del Grupo y de nuestros más de 8.000 empleados, en todas partes donde ofrecemos nuestras soluciones de movilidad y gracias a una sólida red presente en más de 130 países.
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remote type Régimen de oficina total locations Dublin time type A tiempo completo posted on Publicado hace 7 días
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