Principal And Senior Systems Engineers

4 weeks ago


Galway, Galway, Ireland Adecco Full time

Principal and Senior Systems Engineers (voice and routing) (Routing / Voice) Galway, Republic of Ireland Salary: EUR70000 - EUR86000 per annum + DOE, great benefits
We have Principal and Senior level permanent and contract roles in Galway for experienced Systems Engineers specifically within the Contact Center area

Our client is seeking a talented individual to join their team and contribute to their Contact Centre platform and engineering.

This is a great opportunity to be at the beginning of a new team setup

You will lead technology solutions to deliver business value; collaborate in an autonomous team, owning all aspects of delivery (Coding, Quality, DevSecOps) as well as helping to transform the devops, provisioning, testing and operational capabilities of the platform; simplify the complex through consistency, refactoring and repeatability; grow an agile development culture and promote industry standard methodologies; guide and oversee the implementation of high-level and low-level designs; Improve monitoring and operational stability practices.

Skills: Extensive voice/digital routing experience Expertise in using Genesys composer, Amazon Connect or similar tools (for example Avaya Aura Oceania) to create and maintain complex routing strategies Strong organisational skills Excellent communication and problem-solving abilities Proficiency with Agile (Scrum, Kanban) delivery and software design Understanding of enterprise-scale platform architecture and high availability considerations Familiarity with Docker and container-based development and deployment practices as well as with CI/CD pipelines Proficiency managing, configuring and tuning Linux operating systems Consult and help mediate and resolve routing issues, coordinate trouble reports and follow through to resolution with applicable logging and monitoring tools (Kibana preferred) Demonstrate ability to effectively interact with all levels of management/personnel Proven ability to work independently and professionally in high pressure/visibility situations within tight timeframes System monitoring and performance evaluation Documentation of process and procedures as assigned Experience with navigating carrier customer portals (Verizon VEC, AT&T Business Direct) Key skills for success: Ownership: Take personal accountability and deliver strong results Collaboration: Thrive in a team-oriented, fast-paced environment Clean and testable code: Lead by example for less experienced engineers Continuous improvement: Question the status quo and seek ways to improve productivity Automation mindset: Embrace automation for high-quality software delivery If you're ready to make an impact and be part of a dynamic team, apply now

Adecco is a disability-confident employer.
It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply.
Adecco is committed to building a supportive environment for you to explore the next steps in your career.
If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

#J-18808-Ljbffr



  • Galway, Galway, Ireland Trust In Soda Full time

    Principal Systems EngineerAnother exciting new role just gone live in GalwayWorking in partnership with our Financial Services client who are continuing to expand and looking for a talented systems engineer from the Voice sector.Ideally, they're looking for an experienced senior or lead engineer coming from a Telco or contact centre background.You'll be...


  • Galway, Galway, Ireland Adecco Full time

    Principal and Senior Systems Engineers (voice and routing) (Routing / Voice) Galway, Republic of IrelandSalary: EUR70000 - EUR86000 per annum + DOE, great benefitsWe have Principal and Senior level permanent and contract roles in Galway for experienced Systems Engineers specifically within the Contact Center areaOur client is seeking a talented individual to...


  • Galway, Galway, Ireland Adecco Full time

    23 hours ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.This range is provided by Adecco. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeWe have Principal and Senior level permanent roles in Galway for experienced Systems Platform...


  • Galway, Galway, Ireland Life Science Recruitment Full time

    Senior/Principal R&D Engineer, Catheter Development Our client a Medical Device company who have recently established a base in Ireland are currently seeking a Senior or Principal Level R&D Engineer to join their team to work on Catheter Development. Reporting to VP of R&D the Senior/Principal R&D Engineer, Catheter Development, will be an experienced...


  • Galway, Galway, Ireland LUMA Vision Full time

    Join to apply for the Principal Manufacturing Engineer role at LUMA Vision1 day ago Be among the first 25 applicantsJoin to apply for the Principal Manufacturing Engineer role at LUMA VisionWe are LUMA Vision, a start-up based in Dublin (Ireland) and Munich (Germany) developing cutting edge innovative imaging technologies to significantly advance healthcare...


  • Galway, Galway, Ireland Cpl Healthcare Full time

    Principal Systems Engineer – GalwayJob Description:Come and join our team that provides Fidelity with the world class capabilities and services which connect our associates to our millions of participants, members, and customers. We are an agile scrum team that is responsible for the Contact Centre platform and engineering which provides our voice, email,...


  • Galway, Galway, Ireland Adecco Full time

    Join to apply for the Senior Principal Java Engineer role at Adecco1 day ago Be among the first 25 applicantsJoin to apply for the Senior Principal Java Engineer role at AdeccoGet AI-powered advice on this job and more exclusive features.Exciting opportunities await experienced Senior or Principal Java Developers (Full Stack and Backend) in the High Tech...


  • Galway, Galway, Ireland Ministry Brands Full time

    Join to apply for the Principal Software Engineer - AI role at Ministry Brands1 week ago Be among the first 25 applicantsJoin to apply for the Principal Software Engineer - AI role at Ministry BrandsGet AI-powered advice on this job and more exclusive features.About Ministry Brands:Ministry Brands is a leading provider of SaaS operational management systems,...


  • Galway, Galway, Ireland Adecco Full time

    Senior Systems Engineers (voice and routing) (VoiceRout) Galway, Republic of IrelandWe have Principal and Senior level permanent and contract roles in Galway for experienced Systems Engineers specifically within the Contact Center areaOur client is seeking a talented individual to join their team and contribute to their Contact Centre platform and...


  • Galway, Galway, Ireland Ministry Brands Full time

    Principal Software Engineer page is loadedPrincipal Software EngineerApply locations Galway, Ireland time type Full time posted on Posted 6 Days Ago job requisition id R618 About Ministry Brands:Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools, and background screening solutions for...