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Desktop Support Engineer
4 weeks ago
Desktop Support Engineer Shannon Airport (L1 with Development Opportunity) Location: Shannon Airport, Ireland Contract Type: Full-Time, Permanent Looking for an IT support role thats more than reset passwords and replace keyboards?
At Shannon Airport, our IT environment covers far more than the average office from baggage handling and car park systems to retail POS and CCTV.
Were seeking a hands-on Desktop Support Engineer whos ready to handle the breadth of a fast-paced airport operation, while building new skills along the way.
Youll join as a Level 1 engineer with a strong foundation in IT support (23 years experience) but an appetite to stretch into supporting a wide variety of airport systems under guidance.
This is not a Level 2/3 role, but its ideal for someone whos curious, adaptable, and eager to grow.
What youll do: Provide deskside support for desktops, laptops, printers, and peripherals from installation to break/fix.
Act as on-site Smart Hands for network and server teams, following procedures to assist with hardware, cabling, and rack work.
Follow instructions for desktop application installation and troubleshooting.
Desk-side support and PC break/fix; basic Windows OS administration.
Support antivirus/anti-spyware software installs and issues.
Basic iOS/Android configuration & troubleshooting.
Assist with OS/software deployments via MSCM, WDS, MDM following procedures and escalating complex failures.
Perform password resets, account unlocks, and group membership updates.
Assist with access permissions; escalate complex issues Troubleshoot simple LAN/WAN connectivity issues.
Perform basic Wi-Fi diagnostics (ping, ipconfig, Wi-Fi analyser) Develop & Learn airport-specific systems such as: Car Park Management Hold Baggage System Baggage Identification & Weighing CCTV & IP Telephony (Nice to have: IP PABX) POS Retail Systems & Reservations Systems Airport Lighting & Management Systems Nice to have: Database technologies (Microsoft SQL, Oracle) What you bring: 2-3 years IT support experience (hardware/software troubleshooting).
CompTIA A+ or equivalent (or willingness to gain during employment).
Basic familiarity with TCP/IP, DNS, DHCP, VPN, and RDP.
Clear, confident communication skills (C1 English).
Ability to work independently, meet deadlines, and follow security/compliance requirements.
Essential: Valid right to work in Ireland and 5 years continuous work/education history for airside clearance.
Desirable (can Learn) Database basics (Microsoft SQL, Oracle).
IP PABX phone systems.
Cisco certifications.
Audio-visual system support.
Why this role?
This is a rare opportunity to keep the entry-level flexibility but gain exposure to specialist systems found only in airport environments without the must-have senior engineer barrier to entry.
Well support your development so you can adapt to the variety of technologies that keep the airport running.
Physical Requirements: Able to lift or push 20-40 kilograms of equipment if needed.
Able to stand or kneel for extended periods of time.
Able to use mechanical tools.
Work Details: Rotational Shift Schedule: Mon-Fri: What we will offer: €35,000 per year €3,600 shift allowance per year Life Assurance Contributory Pension Perkbox discounts ESP Learning: Free access to IT certifications Join a team that prioritizes excellenceour ISO 9001 certification reflects our commitment to quality and superior customer service.
ESP Global Services is an equal opportunity employer.
