Technical Alignment Engineer

4 weeks ago

Dublin, Ireland Landmark Technologies Ltd Full time

Landmark Technologies is one of Ireland's leading IT outsourcing and Cloud Service Providers.As a responsive, client-focused, and award-winning MSP (Managed Service Provider), we empower organisations to achieve transformation and success through innovative IT and communications solutions.As a Technical Alignment Engineer, you will be responsible for ensuring that assigned customer accounts are aligned with Landmarks technical standards, best practices, and roadmaps.You will work closely with Account Managers, serving as both a trusted technical advisor and escalation point for your customers.This role requires a mix of technical expertise, customer relationship management, and strong documentation skills.A large part of the role will be required to visit client sites to review issues, assess environments, and provide solutions.Key ResponsibilitiesAccount OwnershipTake ownership of a designated set of customer accounts, acting as the primary technical point of contact.Build a deep understanding of each assigned customer's IT environment, business priorities, and challenges.Customer Reviews & PresentationsConduct regular technical reviews with customers, identifying risks, gaps, and opportunities for improvement.Partner with Account Managers to present findings, roadmaps, and recommendations in a clear and business-aligned manner.Technical Alignment & StandardsEnsure all customer environments are documented, aligned with technical best practices, and kept up to date.Maintain and enforce technical standards, recommending improvements where needed.Contribute to the development of customer technology roadmaps and assist in long-term planning.Escalation & ExpertiseAct as the escalation point for technical issues within your assigned accounts.Troubleshoot, review, and resolve customer problems both remotely and onsite when required.Provide subject-matter expertise across assigned accounts and internally within Landmark.ie.Documentation & ReportingKeep detailed records of customer infrastructure, standards, and reviews.Produce clear reports and technical recommendations for both customers and internal teams.Skills & QualificationsEssential:Strong background in IT infrastructure, networking, and/or cloud technologies.Proven experience in a customer-facing technical role (e.g., Systems Engineer, Technical Consultant, IT Support Engineer).Excellent communication skills, with the ability to present complex technical concepts to both technical and non-technical audiences.Strong documentation and organizational skills.Ability to work independently, take initiative, and build strong customer relationships.Desirable:Experience with MSP (Managed Service Provider) environments.Familiarity with IT standards frameworks (e.g., NIST, ISO *****, ITIL).Knowledge of Microsoft 365, Azure, networking technologies, and virtualization platforms.Previous experience delivering customer technology roadmaps or strategy sessions.Package and BenefitsWe believe in recognising and rewarding great work, which is why we offer a benefits package designed to attract, retain, and support top talent.Competitive salariesCompetitive bonusesAnnual pay reviewsHealth insuranceTiered pensionLength of service holidaysCompany Outings & WeekendsCompany laptopBranded clothing for this roleMileage AllowanceFull inductionCareer planningPaid volunteer timeLearning and developmentHealthy food and snacksPersonal Financial Clinic#J-*****-Ljbffr

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