Logistics and Customer Service Coordinator

2 weeks ago


Dublin, Ireland Abrivia Full time

Position: Logistics & Customer Service Coordinator Location: Dublin West Abrivia have an exciting new opportunity for a Logistics & Customer Service Coordinator in West Dublin. The successful candidate will be responsible for delivering exceptional customer service, and administrative support, to the team. The Role: Maintain up-to-date Export schedules and forecasts. Distribute sales reports, including month-end reports and stock level updates. Promptly address customer queries via phone and email. Update the CRM, process sales orders, input new customer data, issue credit notes, and manage product price lists. Follow up with customers regarding payment status, order updates, and stock availability. Coordinate with the warehouse to ensure timely product deliveries. Provide comprehensive logistical support, including tracking order due dates, preparing shipping documentation, managing shipping costs within budget, and handling courier mail for customer service and other departments. Document customer service-related activities. Ad hoc duties as needed. Experience: Min 2 years of administrative experience in a fast-paced setting. Prior experience delivering exceptional customer service and familiarity with sales environments. Proficiency in logistics and order management. Strong IT skills, particularly with Microsoft Office tools. Excellent written and verbal communication skills with exceptional attention to detail. Strong interpersonal skills, fostering robust working relationships with colleagues. Innovative and self-motivated, capable of working independently. Professional and positive demeanour when interacting with internal and external stakeholders. Interested applicants should contact Valerie Mc Nulty in strict confidence on or submit your CV to . Absolute discretion is assured. Skills: MS Office Administration Customer Service Logistics administration



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