Client Services Coordinator

4 weeks ago

Dublin, Ireland Logistics UK Full time

At FTA Ireland, we are seeking a Client Services Coordinator who possesses exceptional written and verbal communication skills, as well as strong interpersonal abilities. This role requires the candidate to be highly proficient, organised, and skilled in time management, with the ability to handle multiple tasks and thrive in a fast-paced environment. To ensure success in the position, the Client Services Coordinator should have a solid understanding of business operations and decision-making processes, along with a strong desire to achieve targeted and measurable outcomes. We are particularly interested in candidates who are innovative, decisive, and consistently deliver exceptional customer service.

Job Summary
  • To manage, service, and nurture the overall relationship with members of FTA Ireland.
  • To oversee the annual renewal process for FTA Ireland members.
  • To oversee the annual renewal process for FTA Ireland Compliance Audits.
  • To arrange and coordinate training bookings for FTA Ireland.
  • To organise and manage events and briefings for FTA Ireland.

Responsibilities
  • Maintain an efficient membership database utilising the FTA Ireland CRM system.
  • Manage all FTA Ireland membership renewals.
  • Process new membership applications for FTA Ireland.
  • Oversee all FTA Ireland Compliance Audits, including both Initial and renewal audits.
  • Handle new applications for FTAI Ireland services.
  • Coordinate and schedule bookings for all FTA Ireland Services.
  • Ensure data quality by maintaining and managing the database.
  • Organise and coordinate all FTA Ireland events.
  • Coordinate communications through FTA Ireland Website and social media platforms.
  • Manage client inquiries through various channels like phone, email, online, or face-to-face.
  • Follow a regular contact policy to ensure client satisfaction.
  • Conduct surveys and research to assess client satisfaction levels.
  • Create and adhere to an annual budget to achieve set objectives.
  • Direcly report escalations to the Corporate Services Manager for prompt resolution.
  • Effectively communicate with team members, trainers, and management staff.
  • Adhere to company policies and procedures.

Requirements

  • Strong abilities in account management and/or building relationships.
  • Excellent written and verbal communication skills demonstrated.
  • A creative mindset with great attention to detail.
  • Ability to work independently, objectively, and with self-motivation.
  • Capability to make decisions and take initiative.
  • Effective planning and organisation of own work schedule.
  • Proficient in IT with a good working knowledge of MS Office Suite.
  • Ability to work with honesty and professional integrity.
  • Flexibility and adaptability in different situations.
  • Ability to work alone or collaboratively as part of a team.
  • Excellent customer relationship skills with the ability to communicate effectively with a diverse range of individuals.
  • Ability to develop a comprehensive understanding of company goals, products, and services.
  • Maintain a professional and positive image of FTA Ireland at all times.
  • Commitment to continuous individual learning and development.
  • Demonstrating strong computer and presentation skills.

Benefits

We value our employees and offer a wide range of benefits recognising that no two employees are the same – everyone has different preferences and needs that change over time.

  • 25 days of annual leave plus bank holidays
  • Christmas Working Arrangement for extra days off during the festive period
  • Employee Assistance Programme and Mental Health First Aiders
  • Enhanced Family Leave policy
  • Two paid days off per year for charity or volunteering work
  • Various learning and development opportunities
  • Range of pension schemes
  • Award scheme to recognise outstanding employees
  • Life Assurance Scheme for peace of mind

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