Insurance Complaints Handler

3 days ago

Dublin, Dublin City, Ireland September Consulting Ltd Full time

Overview
Salary:
up to 45K + annual bonus + pension + insurance discounts + benefits
We're working with a leading insurance provider in Ireland that's looking to bring a
Complaints Handling Specialist
onto their team.
This is a backfill position due to internal movement—a great opportunity to join a stable and supportive team that plays a key role in customer outcomes and regulatory compliance.
Responsibilities
You'll be part of the dedicated
Complaints Team
(currently 5 people), reporting directly into the
Complaints Manager
.
Your main focus will be managing and investigating customer complaints—informal and formal—received through the sales channels.
Investigating formal complaints and preparing well-structured responses
Supporting complaints escalated to Financial Services
Identifying trends, root causes, and areas for improvement from complaint data
Flagging quality issues and sharing feedback with relevant teams
Assisting with complaint-related training and internal processes
Collaborating with quality and compliance teams as needed
Qualifications
What you'll need to bring:
A qualification - Fully
APA
qualified is essential;
CIP
is preferred
Solid experience handling customer complaints—ideally in financial services or insurance
A good understanding of
Consumer Protection Code (CPC)
guidelines
Strong written and verbal communication skills—you'll be drafting formal responses and speaking with various stakeholders
A high level of accuracy and attention to detail
Confidence using Microsoft Office and internal systems
A proactive, organised approach to work—you'll be managing deadlines and multiple priorities
Why this role
This is a great opportunity to work with an experienced and supportive team where your voice is heard, and your insights make a real difference to both customers and internal processes.
If you're someone who enjoys problem-solving and wants to contribute to improving customer outcomes, this could be the right fit for you.
How to apply
If you are curious to know more and if your profile fits perfectly with this position, please reach out to Iraia at +353 15225356 or send us your updated CV to ******
#J-18808-Ljbffr

  • Insurance Complaints Handler

    4 days ago

    Dublin, Dublin City, Ireland September Consulting Ltd Full time

    OverviewSalary: up to 45K + annual bonus + pension + insurance discounts + benefitsWe're working with a leading insurance provider in Ireland that's looking to bring a Complaints Handling Specialist onto their team. This is a backfill position due to internal movement—a great opportunity to join a stable and supportive team that plays a key role in...

  • Complaints Handler

    2 days ago

    Dublin, Dublin City, Ireland FBD Insurance Full time

    OverviewThis is a challenging and vibrant role which entails, but is not limited to, reviewing complaints received via the sales channels, ensuring absolute compliance with all of the regulatory requirements. The role also involves providing support and assistance with complaint handling and identifying any system/process/service deficiencies.Key...

  • High Salary) Insurance Complaints Handler

    3 days ago

    Dublin, Dublin City, Ireland September Consulting Ltd Full time

    OverviewSalary: up to 45K + annual bonus + pension + insurance discounts + benefitsWe're working with a leading insurance provider in Ireland that's looking to bring a Complaints Handling Specialist onto their team. This is a backfill position due to internal movement—a great opportunity to join a stable and supportive team that plays a key role in...

  • Complaints Handler

    15 hours ago

    Dublin, Dublin City, Ireland FBD Full time

    Job OverviewThis is a challenging and vibrant role which entails, but is not limited to, reviewing complaints received via the sales channels, ensuring absolute compliance with all of the regulatory requirements. The role also involves providing support and assistance with complaint handling and identifying any system/process/service deficiencies.Key Duties...

  • Senior Case Handler

    4 weeks ago

    Dublin, Dublin City, Ireland Law Society Full time

    .ASPXANONYMOUS 2 Months Authentication to the siteLSI 1 Year To remember cookie preference for Law Society websites (www.lawsociety.ie, www.legalvacancies.ie, www.gazette.ie)FTGServer 1 Hour Website content ( /CSS , /JS, /img )_ga 2 Years Google Analytics_gat Session Google Analytics_git 1 Day Google AnalyticsAptifyCSRFCookie Session Aptify CSRF...

  • Senior Case Handler

    4 weeks ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Our client the Competition and Consumer Protection Commission (CCPC) is seeking a Senior Case HandlerDivision OverviewThe European Consumer Centre (ECCI) is a member of the European Consumer Centres Network (ECC-Net), a network of over 200 experts in European consumer rights working in 29 offices across Europe. ECC-Net has a vital role in advising consumers...

  • Senior Case Handler

    3 days ago

    Dublin, Dublin City, Ireland Cpl Full time

    Our client the Competition and Consumer Protection Commission (CCPC) is seeking a Senior Case HandlerDivision OverviewThe European Consumer Centre (ECCI) is a member of the European Consumer Centres Network (ECC-Net), a network of over experts in European consumer rights working in 29 offices across Europe. ECC-Net has a vital role in advising consumers and...

  • Senior FSPO Complaints Manager

    4 weeks ago

    Dublin, Dublin City, Ireland Aviva plc Full time

    Join to apply for the Senior FSPO Complaints Manager role at Aviva.We are seeking an experienced Senior Customer Relations and Financial Services and Pension Ombudsman Complaints Manager to join our team at Aviva Life & Pensions Ireland (ALPI).Roles and Responsibilities:Resolve disputes through clarification, mediation or settlement and prepare/sign off on...

  • Motor Claims Handler

    4 weeks ago

    Dublin, Dublin City, Ireland Sedgwick Full time

    Motor Claims HandlerJoin Sedgwick, where our 33,000 colleagues make a difference every day for people facing the unexpected. We offer opportunities for career growth, a caring culture, and work-life balance, with no limits to what you can achieve.Recognitions include:Newsweek America's Greatest Workplaces Top CompaniesGreat Place to Work CertifiedFortune...

  • Claims Handler

    2 weeks ago

    Dublin, Dublin City, Ireland Accpro Full time

    Title: Claims Handler Location: Dublin Hybrid/Remote: Hybrid Compensation: Competitive salary + benefits Type: Full-time Permanent We are working with an Irish insurer seeking a Claims Handler to join their Dublin team. This role offers a strong career path, excellent work-life balance, and the opportunity to work in a dynamic claims environment. Key...