Technical Account Manager

Overview
Technical Account Manager (TAM) – UKI at Rippling.
You will join the Global TAM team in EMEA to support and scale Rippling's growing customer base in Europe, the Middle East, and Africa.
You'll partner with customers to understand their needs, demonstrate how Rippling can solve their challenges, and drive adoption of our product suite.
What You'll Do
Ensure the success and satisfaction of Rippling's U-based customers, taking full ownership of your portfolio and driving customer retention.
Serve as a Subject Matter Expert (SME) for EMEA customers, providing best practice advice and guidance on Rippling's products and services.
Act as the voice of the customer in EMEA, gathering feedback and advocating for their needs with internal teams.
Drive adoption of key Rippling features, new product releases, and industry best practices.
Proactively manage and resolve high-priority customer issues, ensuring rapid and efficient resolutions.
Act as the dedicated point of contact for EMEA-based customers, handling questions, issues, and escalations with urgency and professionalism.
Collaborate directly with customers to understand and optimize their HR, payroll, benefits administration, and IT workflows, ensuring seamless integration and usage of Rippling products.
Gain deep knowledge of the full Rippling product suite to provide customers with comprehensive and tailored solutions.
What You'll Need
3+ years of experience in a customer-facing role at a SaaS company, ideally in technical account management or a similar function.
Experience with payroll is highly preferred; knowledge of HRIS or other HR/HCM SaaS platforms is a plus.
Proven ability to manage a scaled book of business and build strong, lasting customer relationships.
Excellent time management skills, with the ability to prioritize tasks effectively and adapt to shifting demands.
Strong problem-solving skills and a track record of resolving customer issues quickly and professionally.
Fluency in German or French preferred but not required.
A passion for delivering a top-tier customer experience and helping both customers and internal teams succeed.
Excellent written and verbal communication skills.
Flexibility to adjust to evolving responsibilities in a fast-growing, dynamic team environment.
An eagerness to work cross-functionally, collaborating closely with product and engineering teams to ensure customer needs are met and exceeded.
About Rippling
Rippling gives businesses one place to run HR, IT, and Finance.
It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers.
For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
Take onboarding, for example: with Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.4B from the world's top investors and was named one of America\'s best startup employers by Forbes.
We prioritize candidate safety and note that all official communication will only be sent from @Rippling.com addresses.
Additional Information
Rippling is an equal opportunity employer.
We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics.
Rippling provides reasonable accommodations for candidates with disabilities who need assistance during the hiring process.
To request an accommodation, please email
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture.
For office-based employees, Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the role.
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