Resident Engagement Manager

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Resident Engagement Manager / Concierge
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Vardis Group
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Resident Engagement Manager / Concierge
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Vardis Group
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Date Posted
Vardis Group are seeking an enthusiastic person to carry out a full-time resident engagement manager and concierge type role dealing with a new residential development of 220 apartments in South Dublin.
Vardis Property Management
Resident Engagement Manager / Concierge
Job type: Permanent
Location: Harolds Cross, Dublin.
Salary: 40k
Job reference no: 13
Date Posted
Vardis Group are seeking an enthusiastic person to carry out a full-time resident engagement manager and concierge type role dealing with a new residential development of 220 apartments in South Dublin.
Job Specification
The role requires someone who is able to work independently on-site at the development, whilst working as part of a wider team that is responsible for managing and servicing the property and the people who live there.
The candidate will have an ability to adapt, be reactive and make decisions in an environment that is designed to promote the high levels of professional service – to work colleagues, residents and service providers.
The person will be responsible for ensuring the smooth operation of the development in tandem with the block and property managers with a view to protecting the owner's investment in the property and endeavouring to ensure that residents have the best possible rental experience, consistently delivering the high levels of customer service.
Tasks
The following tasks are indicative of the role but the list is not exhaustive;
Working with the Block Managers and the Property Managers on a daily basis;
Managing and developing concierge type services and offerings;
Acting as Front of House/Reception;
Promoting a high level of customer service and building relationships with residents, contractors and local area stakeholders (e.g. local businesses);
Organising and promoting resident engagement and events – coordinating quotes and presenting them for review/approval; arranging third parties to attend for events (e.g. motivational speakers; chefs; children entertainers, clubs etc.);
Coordinating and managing resident events, once approved;
Create, contribute and monitor social forums on the approved software such as community notice board, running club, book club and other networking groups etc to promote interaction among residents
Developing ideas for suggested events/ services & amenities on an ongoing basis;
Updating residents via communication systems and via approved platforms for issues or events happening in the area and in the building;
Updating residents events calendar on regular basis;
Working to build a warm hospitable and active community;
Facilitating access to apartments for third party / contractor requirements (with residents permission);
Liaising with Block Management Agent for common area related matters and assisting them as required;
Assisting with the CCTV requirements as required at the direction of the block manager;
Liaising with residents and other relevant parties if issues arise; working with relevant third parties to address and helping to resolve or remedy any issues;
Managing deliveries and their storage on behalf of residents;
Managing bookings of any communal areas (e.g. amenity spaces);
Addressing requirements of residents as they arise;
Providing local knowledge to residents as required;
If required, assisting with the arrival of new residents and move ins;
Liaising with contractors related to the Property for maintenance or general upkeep;
Managing & storing securely apartment keys and master keys;
Working on the Client approved software systems and updating as relevant;
Assisting with maintenance issues and troubleshooting for the apartments or common areas;
Assisting with building issues and property management matters in cooperation with the Property Managers and the Block Managers;
Participate in regular check ins with the Property Manager and Block Manager to share issues and resident feedback to drive resident satisfaction;
Assist the Property Manager and Block Manager with inspections or review of common areas or arranging of inspection of the apartments as required;
Liaising with & taking instruction from Company Managers on any Human Resource matters that arise;
Managing the on-site team and training new team members;
Provide feedback on improvements and amendments to the onsite set-up and services;
Meeting the aspirations of the Company to provide a high level of service, creating a positive community, and welcoming feeling to the property.
Working Week
The role would entail 40 hours per week, Monday to Friday with the occasional Saturday shift involved.
The candidate will require flexibility in relation to the hours worked and the role may involve covering other site Managers Holidays/days off in varies locations around Dublin.
The general hours for the on-site Resident Engagement Manager / Concierge service are as follows;
Monday – Friday: 8.30am – 7.30pm
Saturday: 10.00am – 7.30pm
Sunday: 10.00 – 2pm
For example, the mid-week hours for this role would generally be 8.30am – 5pm and there will be part-time staff to fulfil hours outside of this.
Some days, for example, the hours could be from 11am – 7.30pm for this role.
Requirements
Enthusiastic & motivated & professional
Have experience in the hospitality industry – customer service in hotels; event management for hotels etc
Have minimum 3 years customer service experience
Ideally have experience managing a team
Strong communication and negotiation skills
Have fluency in written & oral English
Proficiency in the standard Microsoft office suite including in particular MS Word and Excel
Show confidence in dealing with people both in person and over the phone
Ability to build long term relationships with residents
Willingness to work hard and ability work on own initiative and attention to detail are essential
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