Service Desk Engineer-Level 1

4 weeks ago

Dublin, Ireland Eir Ireland Full time

Join to apply for the
Service Desk Engineer-Level 1
role at
eir Ireland
Overview
Due to continued expansion of eir evo we are now seeking to recruit an experienced Level 1 Service Desk Engineer that endeavours to become an integral part of our Managed Services Team, working on a dedicated customer team.
The successful candidate will work on and receive exposure to different technologies, including Microsoft Servers, Microsoft Exchange, Active Directory, VMware, Citrix, Cloud (Azure), as well as the latest Microsoft applications & solutions.
Why This Role
Competitive salary
Employer Pension Scheme
Private Health Insurance
Laya Employee Assistance Scheme
Sports & Social Club
Cycle to Work scheme
TaxSaver Travel Scheme
Wellness Committee
Development plans are provided to help employees obtain professional accreditations.
Responsibilities
Remote Monitoring and Management support and configuration of customer's infrastructure
Provision accounts and equipment
Remote and Desktop Support for customers throughout Ireland and Internationally
Supporting Windows Desktops, Outlook, Networks, Ms. Office, O365
Configuration of Microsoft Server, Exchange, Active Directory
Maintain and build the current documentation in place
Hardware troubleshooting
Interacting with and managing 3rd parties
Application troubleshooting and support
Imaging and Deployment
Manage File Permissions and Access Rights
Configuration and Support of Mobile Devices
Requirements for a Successful Application
2+ years working in a technical support environment (required)
Application Support – 1st Level
Windows Servers, Active Directory, Microsoft Exchange, MS Office - Level 1 support
Office 365 and Virtualization experience advantageous
Customer Services, Call Handling
It would be preferred if the candidate had one of the following accreditations and experience;
Microsoft Specialist certification in Windows 10
A Microsoft MCP for Client or Server OS
CompTIA A+
CompTIA Net+
Exposure to
All Microsoft Operating Systems
Windows Servers
Virtualization – Vmware, Citrix, Hyper-V
SMB Networking Environments
Unified Communications
Remote Access Solutions
About Eir
Our purpose is to
connect for a better Ireland
.
Our ambition is
to be the number one choice for telecommunications and technology solutions, delivering for our customers today and into the future
.
Our new values and behaviours reflect both who we are and who we strive to become.
They are the way that we bring our purpose to life in eir.
We are committed to creating an inclusive and supportive work environment.
If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs.
If successful in the interview process, eir reserves the right to conduct appropriate suitability checks in relation to prospective employees including but not limited to reference checking and/or other searches using publicly available information.
Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: Telecommunications
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