Credit Control Team Leader

Credit Control Team Leader - Fixed Term Contract
Job Ref:
2743
Job Title:
Credit Control Team Leader - Fixed Term Contract
Location:
26-09-2025
Vacancy Description
Join RSA and make a difference every day.
Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter.
With offices in
Belfast, Galway, and Dublin
, we have embraced
hybrid work
empowering our people to
work flexibly
and to suit their individual needs, which enables them to deliver great service to the customers we look after every day.
Our Dublin office is also home to our sister-company RSA Insurance.
At RSA and 123.ie
we empower
our customers to
make a difference
in their lives.
And the same goes for our employees.
We are proud to have 32 different nationalities represented in our workforce.
Our diverse customer base benefits from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas.
As proud member of the
Intact family
, we're part of something bigger with a presence in North America, the UK, and Europe.
Our business has grown organically and through acquisitions to over $21 billion of total annual premiums.
We want you to thrive and grow with us – and we'll give you all the tools, flexibility and learning opportunities you need to do it.
And, if you bring your best, then we promise to give you, our best.
Culture and Community
RSA is a purpose-driven business –
our purpose is to 'help people, businesses, and society prosper in good times, and be resilient in bad times' .
We do that by living our values –
Integrity , Respect , Customer-driven, Excellence , and Generosity
– in everything that we do.
We provide an open and honest workplace – where everybody contributes, and every view is listened-to and respected.
Generosity
is in our DNA and is the value that guides and enables our people to help others, protect the environment and make our communities more resilient.
It drives our efforts to care for people and to give our time, financial resources and talent.
We're also committed to helping society adapt to a changing climate taking reasonable care to ensure that our business activities are conducted in an environmentally sustainable manner.
Our stats don't lie... in our annual engagement survey
87% of our people celebrate the diversity in their teams and the wider company
90% of our people feel safe to speak up and share if they've made a mistake
91% of our people feel valued and respected by leadership
89% of our people are benefiting and thriving through our hybrid working model
Credit Control Team Leader – Fixed Term Contract
At RSA we're all about adding value for our customers and stakeholders.
Our Finance Department delivers meaningful, robust & accurate results to our Parent Company and to all areas around the business.
We're looking for a self-motivated individual who is a great communicator, a team player and always strives to make things better to join our team as a Credit Control Team Lead to continuously improve the Management of Debtors in RSA.
The role involves leading a team of 3 Credit Controllers to contribute in achieving operational and quality targets.
The role will be a mix between assisting and supporting your team, resolving queries and problems, and helping to develop your teams professional and technical capabilities where appropriate, while also spending time in your core role.
The candidate will report into the Head of Finance Operations
Key Responsibilities:
Leading and motivating new and existing team members to ensure KRI's are met, to increase professional and technical capability and improve processes.
Assisting the Head of Finance Operations developing the team to ensure operations targets are delivered including performance management and associated processes.
Preparing or assist in preparing reports to be presented at local Committees
Ensuring an appropriate control and compliance environment by preparing or reviewing controls and highlighting issues to the Head of Finance Operations
Communicating and liaising with internal colleagues including the Financial Reporting Team, Underwriting, Claims, IT, Operations, Sales, Finance Business Partner, Shared Service Centre, and other colleagues around the business in order to check accuracy, give or obtain further information to resolve queries
Supporting and encouraging the identification and implementation of appropriate new and/or better ways of doing things to improve processes and/or efficiency.
Working closely with other team leader and the wider Finance team to effectively implement change and strategy to deliver agreed business benefits.
Requirements:
Well to start with, you'll need to be a driven and motivated team player with a hardworking can-do attitude and a passion for delivering to a high standard.
You'll need lots of initiative, an affinity for problem solving as well as an ability to work to set targets and remain calm under pressure.
You will also be able to organise and prioritise your workload effectively.
Naturally you will be an expert communicator who can relate well to customers and colleagues alike.
Have previous experience in a Credit Control role
If you have experience of the insurance sector, this is highly desirable, although not essential
An understanding of regulations e.g. CPC code, Data Protection code
Experience of Microsoft Word, PowerPoint and Excel to an expert level
Ability to adhere to strict reporting deadlines
Experience managing small teams is desirable, but not essential
Finally, a high level of enthusiasm, resilience and a good sense of fun will stand you in good stead
RSA Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.
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