Customer Success Manager
2 days ago
Customer Success Manager - Multiple Vacancies Ireland, Galway, Hybrid/Remote Are you passionate about customer success and eager to make a real impact in the cybersecurity industry? Join a fast-growing leader in cybersecurity, providing innovative SaaS solutions to protect businesses worldwide. As a Customer Success Manager, you'll be at the forefront of ensuring our clients achieve their goals, driving product adoption, and fostering strong, lasting relationships. Furthermore, enjoy remote working and flexible hours in a company which empowers you to work autonomously. Key Responsibilities as a CSM:Engage proactively with MSP and Direct clients, developing Customer Success Plans to understand their needs, product utilization, and business objectives.Manage stakeholder relationships, ensuring a deep understanding of clients' decision-making processes and goals.Collaborate across teams—including Tech Support, Product, Engineering, and Marketing—to ensure a seamless customer experience.Mitigate client risk by managing renewals, forecasting, and identifying at-risk customers to prevent churn.Provide industry insights to clients, driving feature adoption and identifying cross-sell opportunities.Maintain data accuracy and account management hygiene.Act as the voice of the customer, offering valuable feedback to senior stakeholders in Customer Success, Product, and Support. What We’re Looking For:Proven experience as a Customer Success Manager or a related role, ideally with SaaS.Strong business acumen and understanding of client operating models.Relationship-building skills and a passion for technology.Ability to solve problems creatively and facilitate solutions.Self-motivated with excellent organizational skills and the ability to work independently.A team player comfortable working across multiple teams and hierarchies.Confident presentation skills tailored to diverse client personas. Benefits & Culture: Make an impact in a high-growth, private equity-backed company in the cybersecurity sector. Enjoy a collaborative, communicative work environment where ideas are encouraged and valued. Competitive compensation package, including: Company pension scheme, 24 days of annual leave, Income Protection scheme, Health insurance and paid sick leave, Active Sports and Social Club with year-round events. Ready to take your career to the next level? Apply now to join a vibrant team as a Customer Success Manager and be a part of something big Click apply or email your CV to
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Customer Success Specialist
1 week ago
Galway, Ireland The MathWorks, Inc. Full timeJob Summary MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. It is an exciting time to join MathWorks as we establish, develop, and grow our Shared Sales & Services centre in...
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▷ Immediate Start: Customer Success Manager
7 days ago
Galway, Ireland SmartBear Software Full timeAt SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award-winning and industry favorite tools TestComplete, Swagger, Cucumber, ReadyAPI, and Zephyr are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe,...
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Customer Success Partner Senior Advisor
4 days ago
Galway, Ireland SAP SE Full timeAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...
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Customer Adoption Manager
1 week ago
Galway, Ireland G-P Full timeAbout this Position As a Customer Adoption Manager, you will play a critical role in the post-sales customer journey, ensuring a smooth transition and successful onboarding for all new customers. You will be responsible for guiding customers through their initial adoption phase, including demoing the platform, leading orientation calls, and validating key...
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Galway, Ireland SiteMinder Full timeAt SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...
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[Only 24h Left] Customer Service Manager New
21 hours ago
Galway, Ireland CPL Full timeCUSTOMER SERVICE MANAGER My client, an innovative online retail company dedicated to delivering exceptional customer experiences that drive loyalty and satisfaction, is looking to hire a highly motivated and experienced Customer Service Manager to lead our team of customer service agents, refine our processes, and enhance our customer communication...
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Customer Service Administrator
6 days ago
Galway, Ireland PE Global Full timeCustomer Service Administrator 6 Month Contract: This role is a fixed term contract role based in Newbridge. The successful candidate will have previous relevant experience. If appointed you will report to the site Customer Service Manager. Your role will be to deliver exceptional customer service in accordance with the company's best practices, policies,...
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Customer Advocate
3 days ago
Galway, Ireland ASSA ABLOY Sicherheitstechnik GmbH Full timeAn Amazing Career Opportunity for a Customer Advocate (Fixed term contract - 6 months)!! Location: Galway, Ireland Job ID: 34860 Would you like to work within a fast-paced environment and are passionate about providing an exceptional customer experience? Then this is the role for you! HID Global is seeking a new team member to join our growing Customer...
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Customer Service Advisor
2 weeks ago
Galway, Ireland Total Talent Solutions Full timeExcellent new opportunity for an Insurance Customer Service Advisor to join a growing insurance business in Galway City. The position is permanent office-based role and has a salary of up to €32,000 with excellent benefits on offer. Tasks and Responsibilities for the Insurance Customer Service Advisor: Tasked with fostering new business growth across...
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Customer Service Administrator
1 week ago
Galway, Ireland Cregg Recruitment Full timeCustomer Service Administrator - Galway My Client, A market leader who offers companies a one-stop solution for a vast range of packaging requirements is currently seeking a Customer Service Administrator to join a busy team based in Galway. The CSA will report to the Commercial Manager and play a central role in the continuing development of our business....
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French Customer Service Representative New
1 week ago
Galway, Ireland CPL Full timeFrench Customer Service Representative – Galway City Our client, a Galway based healthcare business, seeks to hire a customer service representative with a fluency in French. This is a permanent role reporting to the customer service manager. This is an on-site role initially, with hybrid options may arise after probation period. Your primary...
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Galway, Ireland SPEEDECK Full timePersonal Lines Insurance Customer Service Executive Galway (Full Time) Galway, Ireland Description Campion Insurance part of PIB Group is one of the largest insurance brokers in Ireland. We provide our clients with solutions to all their insurance needs ranging from home and motor insurance, to complex commercial business packages and we also provide a...
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3 Days Left: Customer Service Representative
21 hours ago
Galway, Ireland CPL Full timeExciting Opportunity for a Customer Service Representative! Our client, a leading healthcare business based in Galway, is looking to hire a dynamic and personable Customer Service Representative. If you're a team player who thrives on building strong relationships, this is the perfect role for you. This is a permanent position reporting to the Customer...
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Customer Service Specialist
1 week ago
Galway, Ireland CPL Full timeWe are currently recruiting for a Dutch speaking Customer Service Specialist for a Galway-based Global operational hub for a large medical supplies company. As first point of contact you will support the client’s customers and key distributors across Europe. You will be responsible for order processing, problem solving, admin support for our commercial...
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Assistant Manager
1 week ago
Galway, Ireland FRS Recruitment Full timeAssistant Supermarket Manager – Co. Galway Are you ready to enter a dynamic role where leadership, innovation, and customer excellence come together? Your Role at a Glance As Assistant Supermarket Manager, you will play a pivotal role in driving the success of our store. Your day-to-day will include: - Customer First: Setting the gold standard for...
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Customer Service Specialist
4 days ago
Galway, Ireland Cpl Healthcare Full timeCUSTOMER SERVICE SPECIALIST - FRENCH/DUTCH SPEAKING My client, a Galway City based Global operational hub seeks to hire a Customer Service specialist initially on a 12-month FTC basis with a view to permanency. You will be the first point of contact to support my client’s customers and key distributors across Europe. You will be responsible for a variety...
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Dealz Store Manager Designate
1 week ago
Galway, Ireland Poundland & Dealz Full timeStore Manager Opportunity: lead, inspire, and excel – creating amazing value every day! As a Store Manager in a dynamic team, you're stepping into more than just a leadership position – you're in a pivotal role in shaping the experiences of your team and the customers you serve. Your day-to-day actions don't just drive sales; they create an environment...
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Customer Enablement Services Consultant
2 weeks ago
Galway, Ireland Manpower Full timeCustomer Enablement Services Consultant (French Speaking) Hosted by Manpower ManpowerGroup Ireland have an exciting new opportunity with our client SAP! This is a 12-month contract role based in Galway. A hybrid work model is in place, and you will be employed by the ManpowerGroup. Please read below for more information on SAP company and role...
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Customer Enablement Services Consultant
2 weeks ago
Galway, Ireland Manpower Full timeCustomer Enablement Services Consultant (German Speaking) Hosted by Manpower ManpowerGroup Ireland have an exciting new opportunity with our client SAP! This is a 12-month contract role based in Galway. A hybrid work model is in place, and you will be employed by the ManpowerGroup. Please read below for more information on SAP company and role...
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Milano General Manager
1 week ago
Galway, Ireland PizzaExpress (Restaurants) Limited Full timeWhere those who love pizza can be their true self. Proud to be a Top 10 Sunday Times Best Place to Work 2023. You’ll be a commercial leader of your very own Pizzeria. Entrepreneurial and able to spot every chance to drive sales in your restaurant whilst making strong links with your local community. This is a commercial role with tons of opportunity to...