Customer Success Specialist

16 hours ago


Galway, Ireland The MathWorks, Inc. Full time

Job Summary

MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations.

It is an exciting time to join MathWorks as we establish, develop, and grow our Shared Sales & Services centre in Galway, Ireland.

MathWorks is establishing an EMEA Customer Success team, dedicated to helping our commercial customers experience the full value of MATLAB and Simulink.

We are looking for an enthusiastic, creative person to join our team to further help our customers use our products efficiently.

As a Customer Success Representative, you will work directly with a portfolio of the World’s leading commercial and governmental customers and be part of an account team that proactively drives adoption of our software. This ensures our customers experience a partnership that includes excellent service with a direct link to successful, yearly license renewals.

MathWorks nurtures growth, appreciates diversity, encourages initiative, values teamwork, shares success, and rewards excellence.

Responsibilities

- Own and manage assigned tasks within the customer Onboarding Opportunity from customer Welcome Calls to confirm activation through Mid-Year Engagement hand off to the Renewals Sales Representatives.
- Engage with both Admins and Licensed End Users following the prioritisation matrix to ensure onboarding in the most productive way.
- Discover and analyse gaps in the customer experience that may lead to customer attrition. Work cross-functionally with others to address such gaps.
- Work closely with the account team to integrate awareness activities with the more profound technical engagement activities driven by the MathWorks Technical Team.

Qualifications

- A bachelor's degree is required.

Additional Qualifications

- German and English language - C2 proficiency level required.
- Fluency in one of the following languages is highly desired: French, Spanish, Dutch, Swedish.
- Customer-focused with excellent communication (written and verbal).
- Detail-oriented with a self-starting ability and strong organisational skills.
- Effective problem solving, collaboration, and influencing skills.
- Ability to work well both independently and within a team environment.

#J-18808-Ljbffr



  • Galway, Ireland SiteMinder Full time

    At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...

  • Dutch Speaker

    1 day ago


    Galway, Ireland CPL Full time

    Customer Service Specialist Location : Parkmore, Galway Our client , a Galway based Global Operations Hub is currently looking to hire a Customer Service Specialist, with Fluent Dutch Language skills, French language also desired. As a Customer Service Specialist you will be the first point of contact, dealing with customers across...


  • Galway, Ireland CPL Full time

    We are currently recruiting for a Dutch speaking Customer Service Specialist for a Galway-based Global operational hub for a large medical supplies company. As first point of contact you will support the client’s customers and key distributors across Europe. You will be responsible for order processing, problem solving, admin support for our commercial...


  • Galway, Ireland Construction Specialist Recruitment Full time

    Job role: Health & Safety Officer Galway The CSR Group has been retained by a leading Civil Engineering Contractor who endeavours into works across Ireland and the UK. This company is advertising a job role for a Senior H&S Officer in Galway. This is a fantastic opportunity for an experienced H&S professional to join a leading Contractor and implement a...

  • Sourcing Specialist

    16 hours ago


    Galway, Ireland Supermac's Full time

    "Exciting new opportunity to join Supermac's at our Head Office! We are looking for a Sourcing Specialist (Procurement & Supply Chain)." Please note that Visa sponsorship is not available for this role. The position is full-time and may not be suitable for students. It is based at the Head Office in Ballybrit, Galway, so candidates must either reside in...


  • Galway, Ireland Unipharmedtech Full time

    Tekno is recruiting for an Orthopaedic Sales Specialist – Recon & Makoto join our growing Team in the WEST of Ireland. Tekno distributes the Stryker Portfolio of Hips, Kness and Robotic Implants and has a strong Market Share in the Republic of Ireland. Key Outcomes - The Specialist will be responsible for the complete Orthopaedic Reconstruction & Mako...


  • Galway, Ireland Cpl Healthcare Full time

    Hospital Equipment Sales Specialist – West of Ireland & Border Counties – Field Based My business, one of the world's leading medical technology companies, seeks to hire a new Hospital Equipment Sales Specialist for both the West of Ireland & Border Counties. As part of a wider team of both commercial and clinical specialists, you will be responsible...


  • Galway, Ireland Independent Search Solutions Full time

    At Independent Search Solutions Ltd we currently have a position for a Surgical Sales Specialist within my clients Gynaecology Division. Your Territory will be the Hospitals on the West Coast, and you will ideally be based in Galway, but we are flexible on this. Full training will be supplied on all my clients Gynae Devices and Equipment, but you must have a...


  • Galway, Ireland CPL Full time

    Hospital Equipment Sales Specialist – West of Ireland & Border Counties – Field Based My business, one of the worlds, leading medical technology companies, seeks to hire a new Hospital Equipment Sales Specialist for both the West of Ireland & Border Counties. As part of a wider team of both commercial and clinical specialists, you will be responsible...


  • Galway, Ireland G-P Full time

    About this Position As a Customer Adoption Manager, you will play a critical role in the post-sales customer journey, ensuring a smooth transition and successful onboarding for all new customers. You will be responsible for guiding customers through their initial adoption phase, including demoing the platform, leading orientation calls, and validating key...


  • Galway, Ireland Independent Search Solutions Full time

    At Independent Search Solutions Ltd we currently have a position for a Surgical Sales Specialist within my clients Gynaecology Division. Your Territory will be the Hospitals on the West Coast, and you will ideally be based in Galway, but we are flexible on this. Full training will be supplied on all my clients Gynae Devices and Equipment, but you must have...

  • EHS Specialist New

    1 day ago


    Galway, Ireland CPL Full time

    EHS Specialist My client, an Engineering Services provider is looking to recruit an EHS Specialist. The client specialises in managing Commissioning, Construction Services, Calibration, Operations & Maintenance scopes of work within global manufacturing facilities. The client operates globally across EMEA and North America partnering with the world's...


  • Galway, Ireland CPL Full time

    Clinical Nurse Specialist - Urology, Galway Permanent, Part Time, 24 Hours per week. In partnership with our client, a JCI accredited hospital in Galway city, Cpl are seeking to recruit a Clinical Nurse Specialist, Urology. This is a permanent, part time position. This acute-care hospital provides a wide range of surgical and medical services underpinned...


  • Galway, Ireland Tbwa ChiatDay Inc Full time

    Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit, and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge. At Diligent, you are an...


  • Galway, Ireland Hays Specialist Recruitment Ireland Ltd Full time

    Your new company This multi-disciplinary consultancy in Galway City has an opening for a Registered Architect to join their company and build a team around them. Examples of their work can be seen across the region, including residential developments, healthcare, education and civil projects. The role will combine nationwide design opportunities, with an...


  • Galway, Ireland Hays Specialist Recruitment Ireland Ltd Full time

    Your new company Your new company is involved in the construction and maintenance of roads. They are now seeking to recruit a Health & Safety Advisor that will be based in Galway. Reporting to the Group Health & Safety Manager, you will be looking after the Health and Safety function, ensuring the company is compliant with all legal aspects of Health and...


  • Galway, Ireland Hays Specialist Recruitment Ireland Ltd Full time

    Your new company This multidisciplinary consultancy in Galway City has a vacancy for an Associate Civil Structural Engineer to join their rapidly growing team. Examples of their work can be seen across the region, including residential developments, healthcare, education and civil projects. This is a great opportunity for those individuals that are looking...


  • Galway, Ireland Surmodics Full time

    Job Title Environmental, Health, Safety & Sustainability Specialist Department Facilities Reports To Senior Facilities Engineer Job Summary The Environmental, Health, Safety & Sustainability (EHSS) Specialist acts as Surmodics Environmental, Health, Safety & Sustainability Specialist for Ireland facilities. The Position serves as subject matter expert on...

  • Site Manager

    1 week ago


    Galway, Ireland Hays Specialist Recruitment Ireland Ltd Full time

    Your new company Our client is a building contractor based in the west of Ireland. They are involved in various building projects across Connacht / Ireland. They are now seeking to recruit a Site Manager. They specialise in residential, commercial, educational and fit out projects. This role would suit an experienced Site Manager who has managed large...


  • Galway, Ireland Collins McNicholas Full time

    Our client a major multinational based here in Galway are looking to hire an Assoc MDR Vigilance Specialist on an initial 12 month contract. This is a Hybrid role - 2 days in the office per week. Responsibilities: Monitors the company's drug or medical devices surveillance program including the intake, protocol development, evaluation, processing, and...