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Api Support Engineer
4 weeks ago
API Technical Support Engineer - Messaging Platforms - Global Tech
Why this role?
This is your chance to work on high-impact, low-volume Tier 3 support cases where your technical expertise really matters.
You'll gain exposure to global-scale messaging technology, APIs, and enterprise integrations, while building strong cross-functional connections with engineering and product teams.
What's in it for you?
Annual salary up to €79,000 pro rata
, paid weekly (PAYE contract)
Contract running until
August 2026
Hybrid setup: 3 days onsite in Dublin
Work with enterprise-scale messaging platforms at a global level
What you'll bring
2-4+ years' experience in technical or engineering support
Strong knowledge of
APIs
,
integrations, and backend troubleshooting
Comfortable communicating with both technical and non-technical stakeholders
Analytical mindset with solid problem-solving skills
A proactive, hands-on approach and eagerness to learn
What you'll be doing day to day
Troubleshoot and resolve complex API and integration issues for enterprise customers and partners
Act as the go-to contact for technical escalations on messaging platforms
Collaborate closely with product and engineering teams to improve tools and processes
Own your ticket queue, ensuring cases are managed and handed over smoothly across global teams
Join a weekend support rotation roughly once every six weeks
Ready to take the next step?
Apply now and let's start the conversation.
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