Technical Support

3 weeks ago

Dublin, Dublin City, Ireland Stelvio Group Full time
Overview

Technical Support & Implementation Engineer – Dublin, Hybrid. Stelvio Group is recruiting for an experienced Technical Support & Implementation Engineer to join our client's dynamic Professional Service & Support team. This hybrid position combines advanced technical support with hands-on implementation and training delivery, working with cutting-edge security and access control technologies used by organisations worldwide.

You'll play a key role in solving complex technical issues, installing and configuring hardware/software solutions, and delivering expert-level training — ensuring customers get the most from our client's innovative cloud and on-premise systems.

Key Responsibilities
  • Install and configure hardware and software for advanced security solutions, including cloud-based systems.
  • Provide technical support through helpdesk platforms, diagnosing and resolving complex software and hardware issues.
  • Analyse system logs and troubleshoot to ensure maximum performance and reliability.
  • Deliver high-level technical training to customers and partners.
  • Support implementation projects, including customised installations and API integrations.
  • Maintain and enhance technical documentation and knowledge base resources.
  • Collaborate with product, engineering, and project teams to resolve escalations and improve product quality.
What We're Looking For
  • Bachelor's degree in technical sciences or equivalent hands-on IT, cloud, or network experience.
  • Proven experience with database structures.
  • Strong troubleshooting skills across software, hardware, and cloud environments (log file analysis a plus).
  • Skilled in managing technical support/helpdesk platforms.
  • Ability to create and maintain clear, high-quality technical documentation.
  • Experience delivering technical training.
  • Solid project management background.
  • Analytical mindset with a pragmatic approach to problem-solving.
Desirable (Nice to Have)
  • Programming experience with AWS/Azure, CRM/ERP systems, C#, Python, SQL, Flutter, MongoDB.
  • Additional languages such as Swedish, Italian, French, or Spanish.
Why Join?
  • Be part of a disruptive company redefining industry standards in security technology.
  • Work with industry-leading experts on innovative, global projects.
  • Opportunities for professional development, certifications, and career growth.
  • Competitive salary, performance-based bonuses, and comprehensive benefits package.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Customer Service, Engineering, and Information Technology
Industries
  • Computer and Network Security and Security and Investigations

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