Technical support/ Field Engineer

1 week ago

Dublin, Dublin City, Ireland Instantor Full time
Divisional Managing Director - Heating and Plumbing Division Sanbra Group - Instantor, Marflow, Tucson, MVI Hazel

Job Summary

An exciting opportunity has arisen for a motivated, ambitious Field Engineer to work with a long-established market-leading company. We are seeking to recruit a Service Engineer to join our expanding Instantor & Tucson Customer Service Team in Santry, Dublin 9. The role includes a full technical induction and training programme to enable the successful candidate to gain experience with the company's product offering, allowing them to develop and fulfil their potential.

Responsibilities
  • Service calls: identification of issue/problem, carry out the repair work and/or recommend remedial work to the installer.
  • Provide excellent customer service to ensure customers are given the best available solutions.
  • Help customers and installers with technical queries and advice.
  • Perform an ambassadorial role for the business and brand.
  • Work closely with Quality Control and Design departments providing product feedback.
  • Conduct product training to industry professionals on how to install and troubleshoot company products.
  • Work as part of a dynamic team; sales, technical sales, design and quality control departments.
  • Represent the business in a professional and positive manner at all times.
Qualifications and Skills
  • Qualified plumber with minimum 3 years' experience. Service Engineer or technical support experience desirable but not essential.
  • Full clean driving license.
  • Site Safe Pass: Training will be provided.
  • Excellent communicator with the ability to work as part of a team.
  • Good time keeping and ability to act using your own initiative and make informed decisions.
  • Good computer skills a benefit but not compulsory.
  • A desire to learn about our products, systems and customers.
  • RGI qualified, and/or F Gas certified desirable but not essential.
  • Further Education Support.
  • Employee Assistance Programme.
  • Attractive annual leave allowance.
  • Field based and company HQ in Santry.
  • Included: Fully Expensed Company Vehicle, Smart Phone and Tools.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Engineering and Information Technology
Industries
  • Wholesale Building Materials

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