Technical Field Support Specialist

6 days ago

Dublin, Dublin City, Ireland beBeeTechnicalFieldSupport Full time €45,000 - €50,000
Job Summary

We are seeking a skilled Technical Field Support Specialist to join our team. In this role, you will be responsible for providing on-site technical support to clients, ensuring their equipment is functioning properly and addressing any issues that arise.

Your daily roles and responsibilities will include:

  • Daily on-site inventory and asset management, client's conference room preventative maintenance, and e-recycling
  • Ensure client users access to equipment in good working order
  • Support a complex and fast-paced environment focused on video conference rooms with outstanding and timely attention to customer satisfaction
  • Work cooperatively with on-site teammates, as assignment requires
  • Ensure audio and visual quality, promptly troubleshoot any issues that arise and handle any requests from meeting attendees
  • Deploy and recover laptop and desktop images
  • Perform responsive face-to-face customer support for the on-site client users from IT accessory to workstation dressing
  • Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)
  • Assist with utilizing Inventory Data management software to maintain inventory accuracy and workflow
  • Work with other technicians and clients to install hardware and troubleshoot computer issues, ensuring each situation is thoroughly resolved
  • Timely responses to IT questions from client users employees
  • Manage occasionally demanding and stressed client users
Required Skills and Qualifications
  • High school diploma or general education degree (GED) and 0 to 2 years related experience and/or training; or equivalent combination of education and experience
  • Excellent client-facing written and verbal communications skills
  • Proficiency in English
  • Utilize excellent customer service skills and exceed customers' expectations
  • Ability to work with a large team with minimal supervision
  • Capable of providing a timely and outstanding user experience
  • Ability to handle daily customer service demands
  • Present a professional and helpful demeanor to clients
  • Basic Inventory or IT knowledge
  • Ability to excel in a fast-paced sometimes stressful work environment
  • Ability to make sound decisions when faced with competing priorities
Benefits
  • Must be available on-site at shift hours, in conjunction with client's working hours
  • Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day
  • Must have the ability to perform office-related tasks which may include prolonged sitting or standing
  • Must have the ability to move from place to place within an office environment
  • Must be able to use a computer
Other Information
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Engineering and Information Technology
  • Industry: IT Services and IT Consulting

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