Technical Support/ Field Engineer

4 weeks ago

Dublin, Dublin City, Ireland Instantor Full time

Divisional Managing Director - Heating and Plumbing Division Sanbra Group - Instantor, Marflow, Tucson, MVI Hazel
Job Summary
An exciting opportunity has arisen for a motivated, ambitious Field Engineer to work with a long-established market-leading company.
We are seeking to recruit a Service Engineer to join our expanding Instantor & Tucson Customer Service Team in Santry, Dublin 9.
The role includes a full technical induction and training programme to enable the successful candidate to gain experience with the company's product offering, allowing them to develop and fulfil their potential.
Responsibilities
Service calls: identification of issue/problem, carry out the repair work and/or recommend remedial work to the installer.
Provide excellent customer service to ensure customers are given the best available solutions.
Help customers and installers with technical queries and advice.
Perform an ambassadorial role for the business and brand.
Work closely with Quality Control and Design departments providing product feedback.
Conduct product training to industry professionals on how to install and troubleshoot company products.
Work as part of a dynamic team; sales, technical sales, design and quality control departments.
Represent the business in a professional and positive manner at all times.
Qualifications and Skills
Qualified plumber with minimum 3 years' experience.
Service Engineer or technical support experience desirable but not essential.
Full clean driving license.
Site Safe Pass: Training will be provided.
Excellent communicator with the ability to work as part of a team.
Good time keeping and ability to act using your own initiative and make informed decisions.
Good computer skills a benefit but not compulsory.
A desire to learn about our products, systems and customers.
RGI qualified, and/or F Gas certified desirable but not essential.
Further Education Support.
Employee Assistance Programme.
Attractive annual leave allowance.
Field based and company HQ in Santry.
Included: Fully Expensed Company Vehicle, Smart Phone and Tools.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
Wholesale Building Materials
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