Infrastructure Technical Support Manager

4 weeks ago

Dublin, Dublin City, Ireland Capita Full time
Infrastructure Technical Support Manager page is loaded## Infrastructure Technical Support Managerremote type: Hybrydowylocations: Dublintime type: Zatrudnienie w pełnym wymiarze godzinposted on: Opublikowano dzisiajjob requisition id: 10113206Responsible for all aspects of service delivery across their assigned customer accounts**Job title:**Infrastructure Technical Support Manager**Job Description:**Manage customer contracts against the agreed budgets. Ensuring that all contract changes are fully processed through to introduction to service Manage relevant third-party organisation relationships Liaise with Capita Support Functions and Delivery Teams to ensure that the required support is provided to Customer contracts Act as an escalation point for service delivery issues and ensure resolution to the Customer's satisfaction Develop business relationships with the decision-makers and deliver short-, medium- and long-term business opportunities Maintain strong and trusted relationships with Customer's staff to enable retention and growth Promote the services offered by Capita into managed service Customers Work closely with the Account Manager in a matrix team environment Ensure monthly and quarterly customer meetings are scheduled and documented Ensure monthly, quarterly and annual reports are provided in line with the contract timings and requirements Ensure that all internal governance processes (e.g. risk management) are complied with**Location:**Dublin,Irlandia**Time Type:**Zatrudnienie w pełnym wymiarze godzin**Contract Type:**Stały**Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors. Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people's lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.**
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