Customer Success Manager, Emea

Company Description G2 Risk Solutions has a large, valued, and diverse global client base and is the established leader in e-commerce merchant risk and compliance intelligence and services. G2RS products help acquirers, ISOs, PSPs, e-com marketplaces, ad platforms, and other members of the payments value chain take on the appropriate level of risk in their merchant portfolios, while protecting against brand damage, illegal activity, and noncompliance assessments.

We have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

G2RS is based out of California, USA. Our employees work remotely from around the globe in 20+ countries.

Job Description

We are seeking a Customer Success Manager for the EMEA regions. This role will be performed remotely. The CSM serves as a main point of contact to our clients in EMEA. They will interact with clients daily and provide comprehensive account management (including but not limited to - training and educating clients on products and services, answering questions on reports/deliverables, providing guidance and recommendations on industry best practices, etc.). Must be comfortable making and receiving calls to/from clients. Clients will be located across the globe.

G2 Risk Solutions prides itself on delivering exceptional customer service and our Customer Success Team members are an integral part of meeting this goal. Critical to this role is working collaboratively with Sales, Marketing, Operations and other cross-functional teams.

Key Responsibilities:

Major point of contact with client base.
Manage account setup and train newly boarded clients.
Provide outstanding on-going account management and customer support, ensuring client satisfaction and retention.
Educate existing clients on the value of additional G2 services and solutions.
Identify, investigate, track and resolve inquiries and issues in a professional manner.
Contribute and work collaboratively with internal teams, providing relevant feedback to internal stakeholders.
Able to collaborate with internal team on key initiatives.
Manage time well to complete assigned projects, assist teammates, and meet strict deadlines.
Work within a team of other analysts, communicating effectively with colleagues.
Completes all special projects and other duties as assigned.

Critical Skills

Must speak Hebrew fluently
Ability to tolerate somewhat repetitious tasks.
Tolerance for reviewing sensitive and risky web content.
Familiarity with MS Office and Excel in particular
Good self-motivation

Qualifications

2-5 years business development/customer success experience (payment, risk management or related field/industry a plus)
Track record of customer focus and excellence and the ability to anticipate the needs of customers.
Superior organizational and time management skills
Outstanding written and oral communication abilities
Negotiation and presentation skills
Ability to multi-task and adapt to quickly changing priorities, being able to make sound judgement calls.
Attention to detail and quality of work, innovative, creative thinking skills to ensure the organization is providing a 'best in class' client experience.
General computer knowledge
Strong team player
Bachelor's degree or higher desired

Additional Information

This position is a fantastic opportunity to work for a fast-growing company. We offer a comprehensive benefits package including medical, dental, vision, LTD, Paid Time Off 401(k) and potential for annual bonus.

Compensation: $65,000 - $80,000 USD annually, dependent on location and experience.

G2 Risk Solutions is an equal employment opportunity employer and strives to comply with all laws prohibiting discrimination based upon, as applicable, actual or perceived race, color, creed, religion (including religious dress, grooming practices and protective hairstyles), sex, sexual orientation, gender identity or gender expression, pregnancy, marital/domestic partner status, national origin, alienage or citizenship status, primary language, immigration status, military and veteran status (including whether honorably discharged or not), intern or volunteer status, status as a victim of domestic violence, sexual assault, or stalking, ancestry, age, physical or mental disability, AIDS, HIV and Hepatitis C status, medical condition, including cancer and genetic predisposition information or characteristics (or those of a family member), or any other category protected by federal, state or local laws.