German Speaking Community Coordinator

Description & RequirementsElectronic Arts creates next-level entertainment experiences that inspire players and fans around the world.Here, everyone is part of the story.Part of a community that connects across the globe.A place where creativity thrives, new perspectives are invited, and ideas matter.A team where everyone makes play happen.German Speaking Community CoordinatorFull Time PositionWeAreEA and we exist to inspire the world to play.EA values creativity, pioneering, passion, determination, learning, and teamwork.We mean things like acting with curiosity, speaking up with original ideas, and committing to each other as one team.We are looking for all the best kinds of people to make great experiences for our players.The best people want a job that inspires them, while giving them room to enjoy their lives.And we want to give them that.We celebrate diversity and inclusion by creating a place where you can come to work and be yourself.The Community Coordinator, working under the Community Team Manager and the Community Service Delivery Manager, will be the key to realizing our goal of offering support and engagement through community platforms, such as Fan Care's own EA Forums, such as EA FC, The Sims, Apex Legends, Battlefield forums and many more.The ideal candidate will understand the nuances of managing communities and engaging players and build on previous experience to help structure and run the Community Support team within Fan Care.Given the nature of the Community team, the Community Coordinator will be part of a multilingual, highly motivated, and passionate team that is at the forefront of our Fan Care Community program.We are looking for someone who is data-driven, proactive, and dynamic.What a Community Coordinator does at EABe a public 'face' for EA's Community team on EA Forums, interacting with thousands of gamers daily on various product boards ensuring every experience with EA across their assigned boards is positive, and reflect EA's brand and mission.Work within EA's vibrant and ever-growing EA Forums communities by interacting with our players, providing support, promoting engagement, creating conversation topics, and providing feedback to internal partners regarding in-game and technical issues, including community sentiment.Demonstrate strong alignment with the team, acting as a passionate advocate for our players, and fostering a positive and safe environment for all team members and the community through the EA Forums moderation.Participate in regular update meetings with the team, providing insight on top contact drivers, process enhancements and content ideas.Be part of a team focused on shaping an engaged and balanced community, helping gamers, and leading the front lines in supporting our customers proactively and in real-time.Align with our internal partners, studios, and development teams to provide the world's best support for the world's best games.The Next Great EA Community Coordinator NeedsFluency in English and German- verbal and written.Excellent customer service skills.Exceptional verbal and written communication skills.Strong teamwork skills, a curious mindset, and a proactive attitude toward challenges and opportunitiesStrong multitasking, organizational, and creative skills with the ability to manage admin tasks and meet deadlines in a fast-paced environment.Ability to adhere to appropriate matrices, including SLAs and resolution percentages.Soft skills for de-escalating tense situations.Experience with Community or Social platforms is a plus.Expertise in writing, editing and public content creation is a plus.About Electronic ArtsWe're proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA.We value adaptability, resilience, creativity, and curiosity.From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life.Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more.We nurture environments where our teams can always bring their best to what they do.Electronic Arts is an equal opportunity employer.All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.We will also consider employment qualified applicants with criminal records in accordance with applicable law.EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.