Senior Receptionist

3 weeks ago

Galway, Ireland Hodson Bay Hotel Full time

Overview
The Galway Bay Hotel are now recruiting a
Senior Receptionist
to join our great team.
This position requires the successful candidate to be available to work mid-week.
Awarded Best Employer in Galway in 2022 by Galway Chamber of Commerce, the Galway Bay Hotel is also delighted to be part of the Failte Ireland Employer Excellence Programme, and has been certified as A Great Place to Work.
As part of the Hodson Bay Group of Hotels, with over 700 employees from over 50 countries worldwide, we are committed to creating a positive working environment where our people feel they are a valued part of a team delivering excellent service to our guests.
A little bit about you
You are a friendly engaging & positive person with exceptional interpersonal skills
You are a team player & enjoy the dynamics of working within a team
You have the ability to multi task & prioritize in a fast paced environment
You are flexible to work shifts & weekends/ bank holidays
You have a positive can do attitude and show initiative to problem solving
Responsibilities
Answer all calls in a timely and friendly manner
Transfer all calls as appropriate
Provide our guests with details of hotel and local amenities and attractions
Work as part of, and support, the Reception Team
Follow the day-to-day procedures of guest
Dealing with and resolving guest queries
Skills
Excellent organisational skills
Proficiency in MS Office Suite
Fluent level of both written and spoken English
Excellent telephone manner
Experience
At least 1 year of reception/switchboard experience
Previous administrative experience is desired
As a member of the Hodson Bay Group, the Galway Bay Hotel thrives in providing many development opportunities for motivated driven & efficient employee's across all our departments.
As a people-centric hotel group, every day we aim to foster a positive team spirit and an enjoyable working environment.
We encourage this through mutual respect & trust amongst colleagues.
Benefits
Bike to work scheme
Company events
Employee discount
Food allowance
On-site gym
On-site parking
Wellness programme
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