Hotel Front Office Receptionist

3 days ago

Galway, Galway, Ireland Byrnehotelgroup Full time
Overview

Join to apply for the Hotel Front Office Receptionist role at Byrne Hotel Group

We have a fantastic opportunity for an experienced and motivated Front Office Receptionist to join our dedicated Front Office Team. Reporting to the Front Office Manager and relevant Supervisor, you will provide a friendly and efficient service to guests on check-in and check-out and upselling / advising guests where appropriate. The successful candidate will be passionate and enjoy working in a fun and fast-paced environment.

Duties & Responsibilities
  • Handles all guests reservations via phone and email in an efficient manner in accordance with company standards
  • Experience of dealing with group bookings from enquiry to arrival
  • Proactive upselling of all outlets within the hotel
  • Be initiative-taking with an ability to take ownership and see tasks through to completion and possess strong attention to detail
  • Attends daily communication meeting to inform all teams of arrivals / revenue stats and selling rates
What You Need
  • Experience working as part of a reception team in a 3 star or higher hotel
  • Previous experience working with Opera Cloud is an advantage
  • Good organisation and administration skills with a high level of attention to detail
  • Highly motivated and a team player
  • High level of professional English; other languages a plus
  • Professional smart appearance required
  • Positive, outgoing attitude with willingness to go above and beyond for our guests experience
About Us

The Byrne Hotel Group is a unique collection of family owned hotels and guest houses in Galway, Dublin and the UK offering Irish hospitality at its best. When you join the Byrne hotel group you join a dedicated team with a strong focus on providing an exceptional guest experience. We are committed to providing training and support for our employees while fostering a culture of professional excellence. The Byrne Hotel Group offers our employees the opportunity to develop their talent and grow their career through opportunities across the group. We pride ourselves on building strong teams and a supportive working environment for our employees.

Benefits
  • Company events
  • Staff Meal
Schedule
  • 8 hour shift
  • Day & PM shifts
  • Weekend availability
Seniority level
  • Not Applicable
Employment type
  • Full-time
Job function
  • Other
Industries
  • Hospitality

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