Front Office Receptionist

4 weeks ago

Galway, Galway, Ireland Salthill Hotel Full time
Overview

The Salthill Hotel is seeking a motivated and professional Receptionist to join our dedicated Front Office Team. As the first point of contact for our guests, you will provide a warm welcome and ensure a friendly, efficient, and memorable service throughout their stay. As Receptionist, you will be the face of the hotel, representing our values of hospitality, professionalism, and excellence.


Responsibilities
  • Welcome guests on arrival and manage check-in/check-out procedures.
  • Handle phone calls, emails, and guest enquiries promptly and professionally.
  • Resolve guest issues, feedback, or complaints in a courteous and effective manner.
  • Ensure all email queries are followed up and delegated tasks are completed.
  • Maintain high standards during busy arrival and departure periods.
  • Drive sales opportunities and deliver a high standard of service at the front desk.
  • Manage emergencies, including responsibility for the Hotel Fire Panel during your shift.
  • Liaise with other departments, sister hotels, and central office teams.
  • Manage billing, invoicing, and financial transactions accurately.
  • Receive or redirect deliveries and manage front desk correspondence.
  • Monitor compliance with Covid guidelines and hotel policies.
  • Support management strategies for guest reviews and feedback.
  • Report and follow up on maintenance issues to ensure timely resolution.
  • Attend Front Office meetings as required.
  • Undertake any other reasonable duties as directed by the Front Office Manager.

Experience & Skills Required
  • Minimum 1 year's experience in a hotel reception role.
  • Strong interpersonal and customer service skills.
  • Ability to multitask, prioritise, and remain calm under pressure.
  • Excellent communication skills, both verbal and written.
  • Well-organised with keen attention to detail.
  • Strong IT and administrative skills with a professional telephone manner.
  • Fluent English (essential).
  • A proactive team player with flexibility to work shifts (3 over 7 days).

What We Offer
  • The opportunity to be part of a supportive and professional Front Office Team.
  • A dynamic and fast-paced environment in one of Galway's most iconic hotels.
  • Training and career development opportunities within our group.
  • Competitive salary and benefits package.
  • Incentive system.
  • Meals on duty.
  • Uniform.

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