
Receptionist
4 weeks ago
The Salthill Hotel is seeking a motivated and professional Receptionist to join our dedicated Front Office Team. As the first point of contact for our guests, you will provide a warm welcome and ensure a friendly, efficient, and memorable service throughout their stay. As Receptionist, you will be the face of the hotel, representing our values of hospitality, professionalism, and excellence.
Key Responsibilities
- Welcome guests on arrival and manage check-in/check-out procedures.
- Handle phone calls, emails, and guest enquiries promptly and professionally.
- Resolve guest issues, feedback, or complaints in a courteous and effective manner.
- Ensure all email queries are followed up and delegated tasks are completed.
- Maintain high standards during busy arrival and departure periods.
- Drive sales opportunities and deliver a high standard of service at the front desk.
- Manage emergencies, including responsibility for the Hotel Fire Panel during your shift.
- Liaise with other departments, sister hotels, and central office teams.
- Manage billing, invoicing, and financial transactions accurately.
- Receive or redirect deliveries and manage front desk correspondence.
- Monitor compliance with Covid guidelines and hotel policies.
- Support management strategies for guest reviews and feedback.
- Report and follow up on maintenance issues to ensure timely resolution.
- Attend Front Office meetings as required.
- Undertake any other reasonable duties as directed by the Front Office Manager.
- Minimum 1 year's experience in a hotel reception role.
- Strong interpersonal and customer service skills.
- Ability to multitask, prioritise, and remain calm under pressure.
- Excellent communication skills, both verbal and written.
- Well-organised with keen attention to detail.
- Strong IT and administrative skills with a professional telephone manner.
- Fluent English (essential).
- A proactive team player with flexibility to work shifts (3 over 7 days).
- The opportunity to be part of a supportive and professional Front Office Team.
- A dynamic and fast-paced environment in one of Galway's most iconic hotels.
- Training and career development opportunities within our group.
- Competitive salary and benefits package.
- Incentive system.
- Meals on duty.
- Uniform.
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