English Speaker Client Service Associate For Banking Industry

2 weeks ago

Cork, Cork, Ireland Nexusbal Full time

Are you passionate about delivering outstanding customer service and ready for a new adventure in Lisbon?
We're looking for a skilled professional to join our team and make a real difference in our customers' lives.
Mandatory Eu passport ( no Visa sponsorship)
What You'll Do:
Resolve customer queries via chat, call, or email with empathy and efficiency
Own customer cases end-to-end, including complex investigations
Support fraud detection, disputes (e.g., chargebacks), and complaint resolution
Identify and assist vulnerable customers, escalating when necessary
Collaborate with peers to improve processes and provide feedback
Stay agile and responsive to evolving customer and business needs
What You'll Bring:
Fluent English (C1/C2) and proven customer service experience (preferably in Ireland)
At least 12 months of experience in fraud, disputes, or complaints handling (Mastercard/Visa rules knowledge a plus)
A track record of working to performance targets
Commitment to excellence in customer support and care
Perks & Benefits:
Health insurance from your first day
Career development and training opportunities
Relocation support: flight refund & option to live in company-provided apartments
Annual return flight to your home country (within Europe)
Free Portuguese lessons, sports activities & team events
The chance to collaborate with industry leaders
Location: Lisbon, Portugal
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