Senior General Manager

Overview
Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay.
With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots - ideal for the modern traveller.
Our mission is to help guests experience the city on their own terms - combining independence and hospitality in every stay.
We're a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we're proud of.
We're now hiring a
Senior
General Manager, with extensive hotel or aparthotel experience
to help shape the Staycity guest journey.
Benefits
Paid family leave (>1 year of service)
Pension scheme through Zurich
Health and Dental care through Laya
Bonus scheme that rewards high performers; based on our core values and tied to individual property goals
Discounted rates for overnight stays for you, your family and friends
Refer and earn scheme - earn up to £/€550
Cycle to work scheme - to support a healthy lifestyle and our planet
Education Support to help you foster new skills
Volunteer days: 2 paid volunteer days per year
Support for you and your family when you need it with our Employee Assistance Program (EAP)
As a General Manager, you will be automatically enrolled into our leadership program: Elevate - designed to harness your skills and make you an even better values driven and commercially astute leader.
Qualifications
The successful candidate will bring a minimum of 5+ years' senior level experience as a General Manager, gained in large-scale hotel or aparthotel operations - this is a minimum requirement for this role
Demonstrated previous success in driving substantial, sustained revenue through the strategic management of commercial initiatives
Humble and approachable, fostering a positive and inclusive work environment
Forward-thinking and innovative, always looking for opportunities to improve operations
Self-motivated and able to inspire and lead the team effectively
Energetic, flexible, and adaptable to changing circumstances
Possesses a keen eye for detail and is highly organized
Ability to adapt effectively and make decisions under pressure
Proficiency in engaging in strategic business discussions at a higher level
Demonstrable ability to motivate, appraise, support and challenge the team to deliver world-class results on every aspect of the business
Experience in providing training, guidance, and support to all teams, actively participating in day-to-day department activities and driving the culture of the team
A bachelor's degree in Hospitality Management or a related field is preferred
Responsibilities
Support all HODs in all aspects of running the property, including front office, housekeeping, maintenance, sales and revenue
Ensure that all departments operate within the Staycity Group brand SOPs, monitoring and taking action to any feedback within a timely manner
Regularly evaluate individual and team performance against their goals to drive a high performance culture.
Offer constructive feedback through on-the-job training, performance appraisals, one-on-one discussions, and team meetings
Produce forecasts for revenues and costs and monitor that these are maintained within budgetary constraints and communicate to the EOD any shortcomings as soon as possible
Ensure the hotel complies with all legislation and Staycity Group requirements regarding H&S and any other statutory regulations
Enhance the team's skills and knowledge by delivering department-specific training plans that align with our strategic goals
Cultivate collaborative relationships with other departments, fostering effective communication and teamwork across the organization
Monitor and action feedback received through guest satisfaction surveys, 3rd party websites and from guests after, and during their stay and resolve any guest disputes and complaints in a professional manner and within guidelines issued
Join us and be part of the journey.
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