Head Of Membership Engagement

Head of Membership Engagement / Dublin (Hybrid after 6 months) Our client is a very well established membership institution seeking a Head of Membership Engagement to over see the strategic and operational delivery of membership services.

Salary: 70 K - 83 K plus benefits and excellent annual leave.

The role will involve oversight of the following: Membership database management System management Dashboards & corporate governance HR & Organisational Development for all staff Continuous improvement in membership engagement, data integrity and operational efficiency Responsibilities: Oversee the end-to-end membership journey, ensuring a seamless and positive experience for all members and maintain the member lifecycle processes.

Develop and implement strategies to enhance member engagement, retention, and satisfaction.

Lead and manage the membership operations team.

Implement feedback mechanisms to understand member needs and expectations.

Responsibility for supporting campaign delivery and KPI measurement and reporting for each campaign.

Champion member centric thinking across the organisation.

Oversee the management, maintenance, and development of the membership database and CRM system, to include data management protocols and reporting.

Ensure data integrity, compliance with data protection regulations, and data reporting.

Develop and implement data quality procedures and audits.

Develop and manage membership dashboards, providing insights and analytics on member engagement, retention, and growth.

Drive digital transformation initiatives to enhance the efficiency of membership systems and processes.

Manage the day-to-day performance and development of the enterprise system.

Liaise with software providers, consultants, and stakeholders to ensure smooth system operation and continuous improvement.

Oversee system upgrades, migrations, and configuration changes.

Oversee HR policies and procedures, ensuring compliance with employment legislation and best practices.

Lead on Health & Safety policies, ensuring compliance with relevant regulations and fostering a safe working environment.

Ensure adherence to best practice corporate governance policies, including risk management, GDPR, regulatory compliance, and ethical business practices.

Participate with the Governance & Ethics Committee as Executive Lead.

Support the leadership team with governance-related activities.

Work closely with departments including campaigns, communications, and finance to align data use with organisational goals.

Contribute to digital strategy and transformation projects across the organisation.

Represent the data and systems function at Leadership Team meetings.

Contribute to the development and execution of the organisations strategic plans to include driving membership growth and enhancing engagement.

Foster a culture of excellence, collaboration, and continuous improvement within the membership team.

Ensure forwarding thinking strategies.

Monitor industry trends and best practices.

Collaborate with cross-functional teams to ensure alignment.

Lead and support two Data Input staff, ensuring accurate and timely data processing.

Provide training, mentoring, and performance management.

The Candidate: Extensive experience in a senior membership/customer operations role within a member/customer-centric organisation.

Strong experience in managing membership databases, CRM systems, and data analytics tools.

Leadership experience with the ability to inspire and develop high-performing teams.

Knowledge and experience of HR policies, employment law, and best practices.

Understanding of Health & Safety regulations and corporate governance frameworks.

Excellent stakeholder management skills with the ability to engage effectively at all levels.

Strong analytical skills with the ability to interpret data and drive informed decision-making.

Demonstrated ability to lead change management initiatives and drive continuous improvement.

Please call Carol for more information at Executive Edge Skills: Senior Customer Operations HR It Management See spec Benefits: Benefits and excellent AL

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