Guest Relations Officer

2 weeks ago

Dublin, Dublin City, Ireland Peligoni Operations Ltd Full time
Guest Relations Officer - The Peligoni Club, Zaynthos, Greece The Peligoni Club is a family-run beach club in Greece.

Its a members-only retreat for a fun-loving bohemian crowd who want delicious food, creative cocktails, friendly staff and sumptuous settings, but without all the fuss that usually comes with high-end hotels.

We like to think of Peligoni as a home away from home.

Providing a warm welcome, being a go-to for our guests and knowing all there is to know, our guest relations team are the perfect hosts.

The level of pride they take is second to none and they make hard work and challenging situations look effortless.

We are seeking dedicated individuals to join our Guest Relations team this summer.

This is a demanding role suited to fast thinkers, social butterflies and passionate problem solvers.

With over 6500 guests to get to know throughout the season, our guest relations team are the face of the club, navigating diverse challenges and ensuring every guest feels special.

Key Responsibilities Provide a warm and friendly welcome to all guests coming into the club and maintain communication with them throughout their stay Act as the primary point of contact for Indigo Rock guests, delivering personalised concierge services Brief guests on how the club works and answer any questions they may have Provide a link between the club and the villas, liaise directly with house owners to resolve accommodation issues quickly and efficiently Confidently give guidance and recommendations on the club facilities and what there is to do in the local area Actively promote the club to meet weekly upselling targets Manage and coordinate resort bookings and activities Proactively identify and address guest concerns or issues to ensure a swift resolution Respond to guest queries and complaints in an efficient manner Facilitate check-ins/check-outs and handle guest queries and requests on their arrival/departure Build strong relationships and rapport with guests to gather feedback and suggestions for continuous improvement Communicate any changes to the daily agenda with guests effectively Be able to advise guests on any weather and sea conditions that may affect what watersports are running Record all pertinent information relating to a guests holiday to allow us to deliver a better service during their next stay Communicate effectively with other teams to facilitate a seamless guest experience Host and facilitate a number of social events each week including but not limited to: Shipwreck Trip, Peli Quiz, Food Festival and other evening events Essential Requirements Previous experience in guest relations, concierge services, or a related field within the hospitality industry Full driving license (you will be required to drive to guest villas from time to time) Experience driving in mainland Europe Minimum age 21 (for insurance purposes) Strong written and verbal communication skills Strong numeric, administrative and organisational skills Strong IT skills First Aid Certificate desirable UK/EU Passport Holder Skills: Front Office MS Excel MS Outlook Organised Written And Verbal Communication Customer Liason Customer Service Benefits: Housing Allowance / Accommodation Gym Meal Allowance / Canteen Travel Allowance

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