Sales Specialist

4 weeks ago

Dublin, Dublin City, Ireland Kone Plc Full time
Purpose The Sales Specialist manages a regionalized portfolio of Service contracts, driving business development through Service solution selling, Digital Solution upgrading and facilitating asset life cycle planning.
This role involves collaborating with all KONE departments to ensure our customers received the highest levels of service.
Key responsibilities Manage existing portfolio of Lift & Escalator Service contracts.
Proactive selling of Digital Solutions.
Portfolio growth through existing customer base.
Support customers with life cycle budgeting.
Collaborate with other KONE teams to promote customer satisfaction.
Development of existing and new customer relationships.
Accountability over agreed business objectives, sales budget, and pricing targets in the designated market area.
Timely and accurate reporting of sales, forecasting and customer data.
Retrieving of worksheets for customers / supervisors (callouts / maintenance).
Manage and resolve any customer contract, invoice queries.
Assist on projects.
Attend site visits when necessary.
Key Skills and Experience Previous experience and results in Sales and customer relationship management.
Systematic solution selling approach to Sales.
Account management experience is essential.
Excellent administrative skills.
Customer centric mindset - Desire to understand what creates value to our customers.
and courage to experiment and embrace innovative thinking.
Microsoft Office, SAP, and CRM literacy.
Industry experience is beneficial but not essential.
Excellent interpersonal and team working skills to gain access and work with the right external and internal stakeholders.
Good communication skills in English (written and spoken).
Basic knowledge of contractual and financial terms.
Skills: Sales Support Account Management Administrator Customer Service

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