It Support Engineer

5 days ago

Ennis, Clare, Ireland CareerWise Recruitment Full time
Level 3 Support Engineer required by Career Wise Recruitment for our IT Services client in Ennis, Responsibilities: Provide Level 3 remote support to customers in a fast-paced environment.

Taking technical ownership of high priority customer issues.

In-depth troubleshooting of issues on Servers, PCs, Laptops and peripherals including network connectivity, email, printing etc.

In-depth support for all Microsoft Cloud services e.g.

O365, Share Point etc.

React to service outages promptly with adherence to standard operating procedures.

Test fixes to ensure problem has been adequately resolved.

Assist with designing data and network architecture as well as implementation.

Taking escalations from Level 1 and Level 2 engineers and act as the final point of escalation.

Offering mentorship and oversight to L1 and L2 engineers.

Liaising and working with third party vendor support to resolve customer problems.

Ensure technical documentation is up to date for the Helpdesk to follow.

Continuous training and development particularly on Microsoft technologies.

Requirements: 5 10 years experience in a similar role, preferably within a multi-customer environment Broad and deep technical knowledge of multiple technologies.

Microsoft or other industry certifications (e.g.

MCSE, O365, Azure, Ubiquiti) Solid Microsoft server knowledge and experience (AD, DNS, DHCP, GPO, File and Print) Solid knowledge of Microsoft Cloud technologies including Office 365 and Azure In-depth knowledge and experience of LAN and WAN technologies ie.

switches, wireless and firewalls.

Solid experience with data backups, disaster recovery and business continuity.

Experience collaborating with third party vendor support, e.g.

Sage Support, to resolve customer issues.

Strong problem-solving abilities to quickly identify, analyse, and effectively solve complex technical problems.

Excellent communications skills, both verbal and written Benefits Career Wise Recruitment (In Search of Excellence) Established in 1999, Career Wise Recruitment specialises in recruitment of management and technical professionals for the life sciences, ICT, engineering, food and agri sectors.

We operate out of multiple locations in Ireland and have offices in Cork, Shannon, Galway, Mayo and Dublin.

By applying for this position, you are consenting to allow Career Wise Recruitment to process and retain your data in accordance with our Privacy Policy, contained on our website for the purposes of providing career opportunities.

Career Wise Recruitment accepts that you do not wish your personal data, including your CV, to be forwarded to any client company without your prior consent and gives an absolute assurance that this wish will always be respected.

Please feel free to contact us if you have any queries or wish to withdraw or amend your consent.

Skills: IT Support Engineer

  • Support Engineer

    7 days ago

    Ennis, Clare, Ireland RedChair Recruitment Full time

    As a Support Engineer (Software Development & Infrastructure), you will play a pivotal role within the client's support team, contributing to the development of innovative solutions. Joining a team of like-minded professionals, you will thrive in a fast-paced and fulfilling environment.Our client is a dynamic and innovative software company that excels in...

  • Aircraft Engine Lease Support Specialist

    3 days ago

    Ennis, Clare, Ireland GKR Recruitment Full time

    GKR Recruitment is recruiting for an experienced Lease Management Coordinator Expert to join their team in Shannon. The successful candidate will be responsible for coordinating the delivery administrative process with key customers and ensuring the customer receives the required information and documentation in a timely manner.Responsibilities:Coordinate...

  • Materials Support Officer

    3 weeks ago

    Ennis, Clare, Ireland Ryanair Full time

    About us:Prestwick Aircraft Maintenance (PAM) Ireland Ltd is Ryanair's first heavy maintenance facility in Ireland. Established in summer 2022 the company supports the maintenance of Ryanair's growing Boeing 737 NG and MAX fleet and is located in a 3-bay hangar in Shannon, Co. Clare. The facility employs highly skilled aircraft engineers, mechanics, and...

  • IT Support Specialist

    3 days ago

    Ennis, Clare, Ireland Cpl Healthcare Full time

    **Job Description:**We are seeking an experienced IT Support Engineer to join our team at Cpl Healthcare. This role will be responsible for providing technical support and maintenance for various applications, including LIMS, ERP, CRM, and specific pharma software.Key Responsibilities:Monitor and maintain pharmaceutical applications to ensure optimal...

  • Process Engineer

    2 days ago

    Ennis, Clare, Ireland Vitalograph Full time

    About Vitalograph  Vitalograph is the world's leading   manufacturer of medical respiratory diagnostic devices and software, used in   the diagnosis of respiratory disorders, and advanced high-reliability   equipment and software systems used in respiratory end-point clinical drug   trials.We design and manufacture   respiratory diagnostic devices,...

  • Process Engineer

    2 weeks ago

    Ennis, Clare, Ireland Vitalograph Full time

    About Vitalograph Vitalograph is the world's leading   manufacturer of medical respiratory diagnostic devices and software, used in   the diagnosis of respiratory disorders, and advanced high-reliability   equipment and software systems used in respiratory end-point clinical drug   trials.  We design and manufacture   respiratory diagnostic devices,...

  • Legal Support Specialist

    21 hours ago

    Ennis, Clare, Ireland Eflexes Full time

    eFlexes Recruitment is delighted to partner with a leading aviation engine and finance company to find a talented Legal & Compliance Administrator for their team in Shannon.This is a fantastic opportunity to be part of a dynamic legal department providing key administrative and compliance support in a fast-paced industry.About the Position:As a Legal &...

  • Engine Leasing Coordinator Professional

    3 days ago

    Ennis, Clare, Ireland GKR Recruitment Full time

    We are seeking an experienced Aircraft Engine Lease Support Specialist to join our team in Shannon. The core purpose of this role is to contribute to the effective running of the Technical Function with a particular focus on the customer support and engine delivery process.Key Responsibilities:Process engine lease requests within the IT system to initiate...

  • Technical Services Structures Engineer

    2 days ago

    Ennis, Clare, Ireland Ryanair Full time

    About us: Prestwick Aircraft Maintenance (PAM) Ireland Ltd is Ryanair's first heavy maintenance facility in Ireland.  Established in summer 2022 the company supports the maintenance of Ryanair's growing Boeing 737 NG and MAX fleet and is located in a 3-bay hangar in Shannon, Co. Clare.  The facility employs highly skilled aircraft engineers, mechanics, and...

  • Technical Services Structures Engineer

    1 week ago

    Ennis, Clare, Ireland Ryanair Full time

    About us:Prestwick Aircraft Maintenance (PAM) Ireland Ltd is Ryanair's first heavy maintenance facility in Ireland.  Established in summer 2022 the company supports the maintenance of Ryanair's growing Boeing 737 NG and MAX fleet and is located in a 3-bay hangar in Shannon, Co. Clare.  The facility employs highly skilled aircraft engineers, mechanics, and...

  • Engineering Manager

    4 weeks ago

    Ennis, Clare, Ireland ICDS Recruitment Full time

    Job Description Engineering Manager - County Clare Ref No: AM18335 County Clare, Republic of Ireland Competitive salary Engineering Manager - County Clare. Our client seeks a highly capable Engineering Manager to join this creative, skilled and innovative team and to be part of the future success of the organisation. The ideal candidate...

  • Engine Leasing Lease Co-Ordinator

    3 weeks ago

    Ennis, Clare, Ireland GKR Recruitment Full time

    We are recruiting for a rapid-growth engine leasing company that requires a Lease Coordinator to join their team in Shannon. The job: The core purpose of this role is to contribute to the effective running of the Technical Function with a particular focus on the customer support and engine delivery process. Engine delivery coordination. Key contract support...

  • Aircraft Engineering Educator

    24 hours ago

    Ennis, Clare, Ireland Ryanair Full time

    Ryanair's Prestwick Aircraft Maintenance Ireland Ltd has established itself as a significant player in the airline's maintenance network. With a strong focus on safety and quality, the company supports the maintenance of Ryanair's Boeing 737 NG and MAX fleet. Our team of skilled professionals works together to ensure that all aircraft are properly...

  • Quality and Reliability Engineer

    2 days ago

    Ennis, Clare, Ireland Vitalograph Full time

    About VitalographVitalograph is a renowned manufacturer of medical respiratory diagnostic devices and software, serving healthcare professionals worldwide for nearly six decades.Our company's vision is to provide innovative solutions for respiratory diagnosis, helping patients breathe easier and contributing to medical breakthroughs.The PositionWe are...

  • Aircraft Structures Engineer

    2 days ago

    Ennis, Clare, Ireland Ryanair Full time

    About the Role:Prestwick Aircraft Maintenance (PAM) Ireland Ltd is Ryanair's first heavy maintenance facility in Ireland. Established in 2022, the company supports the maintenance of Ryanair's growing Boeing 737 NG and MAX fleet.The Technical Services Structures Engineer will be responsible for providing structures support services for Shannon hangar and the...

  • Technical Support Specialist

    5 days ago

    Ennis, Clare, Ireland Life Science Recruitment Full time

    Company Overview: Life Science Recruitment is a leading provider of recruitment services to the pharmaceutical industry. Our team is dedicated to finding the best talent for our clients' organizations.We're currently recruiting for an exciting opportunity with a Pharmaceutical organisation in Tipperary. This position presents an excellent chance for...

  • Operations Engineer

    4 weeks ago

    Ennis, Clare, Ireland PSC Biotech Corporation Full time

    Tipperary, Ireland | Posted on 12/20/2024- Industry: Pharma/Biotech/Clinical Research- Work Experience: 4-5 years- Country: IrelandJob DescriptionAbout PSC BiotechPSC Biotech is a leading Biotech Consultancy firm founded in 1996, headquartered in Pomona, California, USA, with global operations in Ireland, India, Singapore, Australia, and the US, serving 350...

  • Engineering Program Director

    9 hours ago

    Ennis, Clare, Ireland CPL Full time

    At CPL, we are looking for a highly skilled Engineering Program Director to lead our Aviation team.About the RoleThe successful candidate will be responsible for overseeing the implementation of multiple property development projects from concept stage to handover. Key areas of responsibility include:Liaison on forward planning matters; manage projects from...

  • Boeing 737 NG MAX Structures Support

    2 days ago

    Ennis, Clare, Ireland Ryanair Full time

    Role Description:Prestwick Aircraft Maintenance (PAM) Ireland Ltd is seeking a Technical Services Structures Engineer to provide structures support services for its Shannon-based operation and the larger Ryanair Group.The successful candidate will have a strong background in aircraft structures, excellent analytical skills, and the ability to work...

  • Infrastructure Operations Engineer

    7 days ago

    Ennis, Clare, Ireland RedChair Recruitment Full time

    As a member of our support team, you will contribute to the development of innovative solutions that meet the needs of our clients. We are looking for a skilled Infrastructure Operations Engineer with expertise in software development and support.The successful candidate will have a strong background in software development and a solid understanding of...