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Support Engineer

1 month ago

Ennis, Clare, Ireland RedChair Recruitment Full time
As a Support Engineer (Software Development & Infrastructure), you will play a pivotal role within the client's support team, contributing to the development of innovative solutions. Joining a team of like-minded professionals, you will thrive in a fast-paced and fulfilling environment.

Our client is a dynamic and innovative software company that excels in providing cutting-edge platforms across various gaming industries. Their collaborative approach with clients, coupled with a commitment to innovation, has resulted in a continuously expanding portfolio of satisfied clients globally.

Responsibilities:

- Product Configuration & Support:

- Collaborate with the support team to develop innovative solutions.

- Coordinate with cross-functional teams to enhance offerings for clients.

- Troubleshoot systems and application issues, offering comprehensive analysis and solutions.

- Propose improvements and contribute to best practices through product review.

- Set up, configure, and customize existing and new systems.

- Infrastructure & Operation Support:

- Provide technical guidance and support in product infrastructure and network management.

- Engage in DevOps responsibilities.

- Monitoring:

- Maintain high-performance OLTP systems capable of handling millions of transactions daily.

- Configure monitoring systems for optimized performance analysis.

- Perform JVM tuning and infrastructure optimization tasks.

- Collaborate with development teams to optimize Java application performance aligned with infrastructure requirements.

- Deployment & CI/CD:

- Provide technical guidance in Java application deployment processes.

- Deploy applications effectively while supporting product deployment activities.

Key Requirements:

We are seeking candidates with a minimum of 3 years of hands-on experience, demonstrating expertise in:

- Software Development with Support Experience or Infrastructure/Operation Management with Support Experience.
- Monitoring JVM performance, including garbage collection, memory management, and thread handling.
- Familiarity with cloud services such as AWS, Azure, or Google Cloud.
- Solid understanding of relational databases (MSSQL Server or similar) and SQL queries, Linux environment administration, containerization technologies like Kubernetes, and network architectures.

Desired Experience:

- Proficiency in implementing and managing CI/CD tools.
- Knowledge of cybersecurity principles and best practices.

Personal Skills and Traits:

- Open-minded, easy-going, humble, and hardworking.
- Possess strong collaboration skills with a passion for standards and best practices.
- Focused on solutions, actively sharing knowledge, and learning new techniques.
- Structured with good attention to detail.
- Creative individuals who take initiative.

If you are interested, please apply or email darragh@redchair.ie

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