Case Management Team Lead
3 weeks ago
This role involves managing complex application processes, supporting departmental projects, and ensuring high standards of compliance, efficiency, and service delivery.
Reporting to the Department Manager, youll oversee a team, coordinate projects, and act as a subject matter expert for workflow systems and process improvements.
Key Responsibilities Lead, support, and develop a team to achieve performance targets and service goals.
Oversee the processing and management of a range of regulatory or licensing applications.
Act as business owner or subject matter expert for projects and key systems.
Ensure all processes meet internal quality management standards.
Monitor workloads, track progress, and provide regular performance reports.
Contribute to the development and improvement of operational procedures.
Collaborate with other teams, departments, and external stakeholders to ensure timely and effective service delivery.
Represent the department in internal and external meetings.
What Were Looking For At least 2 years of relevant administrative or operational experience in a regulated, process-driven, or public service environment.
Proven people management skills, with experience supervising a team.
Strong organisational and project management abilities.
Excellent communication and interpersonal skills.
Confident using workflow and information management systems.
Desirable Skills Experience with process mapping, Lean, or continuous improvement initiatives.
Understanding of regulatory or licensing procedures in any industry.
Ability to adapt to new systems and processes quickly.
Please note only candidates that match the minimum job requirements above will be contacted for this role.
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