Service Advisor
22 hours ago
Our mission is to drive the standard for excellencein the automotive retail industry.
Our people are enabled to provide customers with an innovative, personalised, and premium experienceat every stageof their journey.
Together we build lasting relationships, commitment, and trust for the road ahead.
We are Frank Keane Volkswagen #accountability#honesty#passion#communication#teamwork#success Due to increased demand from our customers Frank Keane Volkswagen are looking to recruit an experienced Service Advisor for an immediate start in our Dealership in Sandyford.
Reporting to the Service Manager, this important and demanding role is critical to the smooth running of our Aftersales Department as we strive for a 5-Star Service for our customers along their journey.
Job Summary: As a Service Advisor you will be responsible for providing excellent customer service and managing the servicing and maintenance needs of our customers.
You will act as a liaison between our customers and the service department to ensure a smooth and efficient service process.
Key Responsibilities: Customer Interaction: Greet and assist customers, understand their service needs and provide recommendations based on the manufacturer's guidelines and the vehicle's condition.
Service Recommendations: Communicate vehicle issues and service recommendations to customers, including required repairs, preventive maintenance, and suggested services.
Service Scheduling: Schedule service appointments and manage loan vehicles, if necessary, to accommodate customer needs and dealership capacity.
Service Estimates: Provide customers with accurate and transparent cost estimates for service and repairs, including parts, labour, and potential additional charges.
Vehicle Inspection: Conduct vehicle inspections and document the condition of the customer's vehicle.
Share findings with customers and prioritise necessary repairs and maintenance.
Communication: Keep customers informed of the progress of their service or repair work, including any unexpected delays or additional repairs required.
Parts Ordering: Order necessary parts and materials to ensure timely completion of service or repair jobs.
Quality Assurance: Ensure that all service and repair work is performed to Volkswagen's quality and safety standards.
Billing and Invoicing: Prepare and explain invoices to customers, collecting payments, and handling any warranty claims or issues.
Customer Satisfaction: Ensure a high level of customer satisfaction by addressing any concerns or complaints promptly and professionally.
Documentation: Maintain accurate and organised service records, including customer information, vehicle details, service history, and repair orders.
Sales Opportunities: Identify potential upsell opportunities for service packages, extended warranties, and accessories.
Qualifications: Previous experience in a Service Advisor role is desirable.
CDK / Keyloop (Kerridge) experience is advantageous.
Strong communication and interpersonal skills.
Proficiency with computer software and service management systems.
Ability to work in a fast-paced, team-oriented environment.
Excellent problem-solving and organisational skills.
Must possess a valid driver's licence Rewards: You can expect a highly competitive salary with a generous bonus structure which offers uncapped earning potential.
We will provide manufacturer training along with various other in-house training courses to ensure you have all the tools you need to fulfill the requirements of this role.
At Frank Keane Volkswagen, we offer plenty of career progression with regular performance reviews to ensure you are on the right track and that we are supporting you in every way possible.
Skills: Excellent customer service Confidence Communication Benefits: Manufacturer Training In House Training Ongoing Development Paid Holidays Performance Bonus
-
Service Advisor
4 days ago
Dublin, Ireland Primtac Personnel LTD Full timeOur Client is looking for a motivated and customer-focused Service Advisor with a minimum of 2 years' experience in the motor industry to join our team. As a Service Advisor, you will be the key liaison between our customers and the workshop, ensuring a smooth and efficient service experience. Key Requirements Minimum of 2 years' experience in the motor...
-
Service Advisor
4 days ago
Dublin, Ireland Recruitment Plus Full timeJobTitle: Service Advisor - Motor Trade Location: Sandyford, Dublin 18 Salary:Depending on experience Job Ref: S011548 Job Purpose To work as part of the Operations Team to ensure the continuous mobility of fleet. Liaise with customers to determine problems with vehicles. Manage all driver queries such as service bookings, breakdowns & general vehicle care...
-
Apprentice Service Advisor
6 days ago
Dublin, Ireland Joe Duffy Group Full timeApprentice Service Advisor - Joe Duffy Group Dublin 11 Due to continued growth within the group, we are currently recruiting for trainee Service Advisors to join our business in Dublin 11. Joe Duffy Group is Irelands leading motor retailer representing 13 brands across 24 locations with a team of 650 employees and an enviable franchise portfolio of...
-
Apprentice Service Advisor
6 days ago
Dublin, Ireland Joe Duffy Volvo Full timeApprentice Service Advisor -Joe Duffy Volvo KIA Airside, Swords Due to continued growth at Joe Duffy Group, we are now seeking an Apprentice Service Advisor with retail or sales experience to join our Volvo KIA business in Airside, Swords. About The Group: Joe Duffy Group is Irelands leading motor retailer representing 13 brands across 24 locations with a...
-
Apprentice Service Advisor
6 days ago
Dublin, Ireland Joe Duffy BMW Full timeApprentice Service Advisor - BMW Exit 5 M50, Dublin North We are currently recruiting for bright and ambitious apprentice/trainee Service Advisor to work in our state-of-the-art BMW dealership. Joe Duffy Group is Irelands leading motor retailer representing 13 brands across 24 locations with a team of 650 employees and an enviable franchise portfolio of...
-
Apprentice Service Advisor
6 days ago
Dublin, Ireland Volkswagen Swords Full timeApprentice Service Advisor Joe Duffy Volkswagen Airside, Swords Due to continued growth at Joe Duffy Group, we are now looking for an Apprentice Service Advisor with retail or sales experience to join our VW Volkswagen business in Swords. Joe Duffy Group is Irelands leading motor retailer representing 13 brands across 24 locations with a team of 650...
-
Apprentice Service Advisor
6 days ago
Dublin, Ireland Audi North Dublin Full timeApprentice Service Advisor - Audi North Dublin Exit 5 M50, Dublin North About The Group: Joe Duffy Group is Irelands leading motor retailer representing 13 brands across 24 locations with a team of 650 employees and an enviable franchise portfolio of world-leading brands. In 2023, Joe Duffy Group was announced as Ireland 9th Best Employer in the Sunday...
-
Apprentice Service Advisor
6 days ago
Dublin, Ireland Volkswagen North Full timeApprentice Service Advisor Joe Duffy Volkswagen Charlestown, Dublin 11 Due to on-going growth within Joe Duffy Group, we are now recruiting for a trainee or experienced Service Advisor to join our bright and modern Volkswagen dealership in North Dublin. Joe Duffy Group is Irelands leading motor retailer representing 13 brands across 24 locations with a team...
-
Service Advisor
12 hours ago
Dublin, Ireland Frank Keane Volkswagen Full timeOur mission is to drive the standard for excellencein the automotive retail industry. Our people are enabled to provide customers with an innovative, personalised, and premium experienceat every stageof their journey. Together we build lasting relationships, commitment, and trust for the road ahead. We are Frank Keane Volkswagen...
-
Customer Service Advisor
2 weeks ago
Dublin, Ireland GHL Recruitment Full timeCustomer Services Advisor Temporary Role About the Role: Our client, a highly respected charity based in Dublin 11, is seeking a compassionate and proactive Customer Services Advisor for a temporary position. This pivotal role involves managing customer interactions and handling administrative duties to provide exceptional support to fundraisers and other...
-
Service Advisor
22 hours ago
Dublin, Ireland Spirit Motor Group Full timeWe are looking for experienced service advisors to join our team in Ford in West Dublin. Our well-trained staff provide the highest level of service to all our customer brands. We work in modern bright offices and provide great support and guidance for our teams ensuring they are as up to date as possible with training in the latest technologies and...
-
▷ Urgent: Apprentice Service Advisor
5 days ago
Dublin, Ireland Audi North Dublin Full timeApprentice Service Advisor - Audi North Dublin Exit 5 M50, Dublin North About The Group: Joe Duffy Group is Irelands leading motor retailer representing 13 brands across 24 locations with a team of 650 employees and an enviable franchise portfolio of world-leading brands. In 2023, Joe Duffy Group was announced as Ireland 9th Best Employer in the Sunday...
-
Client Service Advisor
4 days ago
Dublin, Ireland Willis Towers Watson Full timeDescription Willis Towers Watson is one of Ireland’s leading insurance brokers, risk advisors, pensions, and actuarial consultancies. Over the past 100 years, we have built an outstanding reputation for superior client service. In our Corporate Risk and Broking business, we provide appropriate and innovative Insurance Programmes for our Clients. Our...
-
Senior Client Service Advisor
3 weeks ago
Dublin, Ireland AON Full timeSenior Client Service Advisor - Professional Services Do you want to work in the largest dedicated Professional Services team in Ireland with exposure to large multinational and complex accounts? If so, this might be the role for you! This is a hybrid role with the flexibility to work from our new Dublin office and virtually. Aon is in the business of better...
-
Senior Client Service Advisor
3 weeks ago
Dublin, Ireland AON Full timeSenior Client Service Advisor Are you an energetic, ambitious, self-motivated individual looking to take the next step up in your career? Do you have experience working with commercial clients from a general insurance background? We have a fantastic role opportunity that might be for you. This role offers the flexibility to work both virtually and from our...
-
Customer Service Advisor Dublin
3 days ago
Dublin, Ireland National Express Group PLC Full timeDublin Express have an exciting Full Time opportunity to join us as a Customer Service Advisor in Dublin Airport.This onsite roll at Dublin Airport has a rolling Shift pattern, working 40 hours across 5 days Monday – SundayThe Customer Service Advisor role will put you in the centre of the hustle and bustle of a busy transport environment, selling tickets...
-
Urgent Search! Apprentice Service Advisor
1 week ago
Dublin, Ireland Volkswagen Swords Full timeApprentice Service Advisor Joe Duffy Volkswagen Airside, Swords Due to continued growth at Joe Duffy Group, we are now looking for an Apprentice Service Advisor with retail or sales experience to join our VW Volkswagen business in Swords. Joe Duffy Group is Irelands leading motor retailer representing 13 brands across 24 locations with a team of 650...
-
Customer Service Advisor Dublin
3 weeks ago
Dublin, Ireland National Express Group PLC Full timeAirside Transport Services is one of our newest ventures and this role is an exciting opportunity to develop and grow our fledgling business into a major part of our new premier parking service at Dublin Airport. We are hiring for full time Customer Service Advisors to join our diverse and dynamic team to support the elevation of the overall airport...
-
Customer Service Advisor-Branch Banking
3 days ago
Dublin, Ireland Permanent TSB Full timeJob Title:Customer Service Advisor - Branch Banking Job TypePermanent. Job LocationDublin. Onsite Are you seeking a career in banking? Do you enjoy interacting with customers? Role Summary:PTSB are seeking individuals looking to build a career in Retail Banking. As aCustomer Service Advisorin our branches, you will be responsible for ensuring that every...
-
Only 24h Left! Apprentice Service Advisor
7 days ago
Dublin, Ireland Joe Duffy Group Full timeApprentice Service Advisor - Joe Duffy Group Dublin 11 Due to continued growth within the group, we are currently recruiting for trainee Service Advisors to join our business in Dublin 11. Joe Duffy Group is Irelands leading motor retailer representing 13 brands across 24 locations with a team of 650 employees and an enviable franchise portfolio of...
