Loans Administration Officer

2 weeks ago

Portlaoise, Laois, Ireland Metamo DAC Full time
People First Credit Union is currently recruiting for the role of Loan Administration Officer.
This is full-time 12 month fixed termposition, based in Portlaoisewith frequent travel to other branches.
About the Role People First Credit Union is seeking a dynamic and detail-oriented Loan Administration Officer to join our Lending Department.
Reporting directly to the Head of Lending, the successful candidate will play a pivotal role in supporting loan operations, member engagement and the efficient progression of loan applications from initial query to underwriting.
This position involves daily interaction with our very valued members, and so requires exceptional communication skills, a commitment to delivering best-in-class customer service, a proactive approach to member support and a solid ability to understand and fulfil on lending procedures.
Key Responsibilities Act as the first point of contact for loan queries across all business channels inclusive of in-branch, phone, email, online and social media.
Ensure all loan documentation is accurately gathered, signed, scanned and filed daily.
Support the conversion of loan queries into full applications ready for underwriting.
Maintain fast turnaround times while ensuring compliance with AML and lending policies.
Collaborate with marketing and business development to enhance member offerings.
Contribute to departmental meetings and help shape a member-centred lending service.
Assist in developing service level agreements and improving service delivery.
Underwrite loans occasionally (after mentored training) to support departmental needs.
Skills, competencies, qualifications and requirements: Self-motivated with a Right First-Time ethos.
Organised and capable of prioritising tasks effectively.
Skilled in engaging with members and understanding their financial needs.
A strong communicator with good interpersonal and Microsoft Office skills.
A team player committed to continuous improvement.
Discreet and professional in handling confidential information.
Minimum APA qualification (QFA Loans module + QFA Regulation module) or full QFA is desirable.
At least 1 years experience in a credit union or financial services or high detailed administrative environment.
Credit lending and underwriting experience is desirable.
Closing Date The closing date for applications is 5.00 p.m.
on 28th of August 2025.
People First Credit Unionis a community based credit union with our member's needs foremost in our decision making.
Our aim is to deliver a friendly, efficient quality service as well as products to our valued members as a not-for-profit organisation.
People First Credit Union is committed to fostering a diverse and inclusive workplace where all individuals are valued and respected.
We are regulated by the Central Bank of Ireland and our Recruitment Privacy Notice is available on our website for your reference.
Skills: Loan Administrator Loan Administrator lending Finance Underwritting

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