Operations & Branch Manager

We are seeking a dynamic and experienced Operations & Branch Manager to lead our Product Business unit, specializing in the distribution of water treatment and pumping products. This unit operates a bustling warehouse, counter sales, service, and logistics facility catering to customers across Leinster. The ideal candidate will oversee daily operations and manage teams across sales, service, and warehouse functions. This pivotal role involves ensuring seamless operations in stock logistics, product receiving and dispatch, counter sales, service and repairs, invoicing, debt collection, and team leadership. The Operations & Branch Manager will work alongside the Regional Sales Manager, providing essential operational support to allow the sales function to focus on business growth. This is a leadership role that requires strong organisational, problem-solving, and people management skills to maintain high service levels and drive efficiency. Key Responsibilities: Operations & Warehouse Management Oversee the receiving, storage, and dispatch of products, ensuring accurate stock control and efficient order fulfilment. Maintain warehouse logistics and inventory management to optimise stock levels and minimise discrepancies. Ensure all products, parts, and materials are properly handled, stored, and accounted for. Implement and uphold health & safety standard of practices within the warehouse environment. Customer Service & Counter Sales Manage the counter sales function, ensuring excellent customer service and seamless order processing. Assist customers with product selection, quotations, and technical inquiries. Work closely with the Regional Sales Manager and sales team to ensure product availability and after-sales support. Coordinate service repairs and maintenance to deliver high-quality, timely service. Financial & Administrative Management Oversee invoices, credit control, and debt collection, ensuring timely payments and accurate financial records. Monitor financial performance and contribute to operational planning and reporting. Manage relationships with suppliers, couriers, and service providers to maintain cost-effective and reliable supply chains. Team Leadership & Process Improvement Lead and support a team of six, fostering a positive, high-performance work environment. Provide training, coaching, and development opportunities to enhance team capabilities. Identify and implement process improvements to streamline operations and enhance efficiency. Ensure compliance with EPS Group policies, quality standards, and industry regulations. Requirements: Experience: Minimum 3-5 years in an operations, logistics, or branch management role, ideally within a distribution, technical sales, or service environment. Industry Knowledge: Experience in water treatment, pumps, or related technical products is a strong advantage. Leadership Skills: Proven ability to manage, develop, and motivate a small team. Customer-Focused: Strong interpersonal and communication skills to engage with customers and resolve issues effectively. Operational Expertise: Hands-on experience in stock management, logistics, and order processing. Financial Acumen: Understanding of invoicing, debt collection, and financial reporting. IT Skills: Proficiency in ERP systems, warehouse management software, and Microsoft Office. Problem-Solving: Ability to troubleshoot operational challenges and implement practical solutions Compensation Package: Competitive salary and benefits package Opportunities for professional development and career growth CPD accredited employer A collaborative and supportive work environment Laptop or desktop and work mobile phone provided Flexible working options, dependent on location and role requirements See the company website for more information on the benefits of working in EPS Group We welcome speculative applications from individuals of all levels. If you are interested in working with us but are not sure if the role above is for you, please feel free to get in touch for an informal discussion about what we do and what you could bring to the team. If you need any reasonable adjustments or have an accessibility request during your recruitment journey, please let our recruiting team know. Speak to our recruiting team on 022-31200 or email . Equal Opportunity Statement - EPS Group is an equal opportunities employer. Company Profile Since 1968, we have grown from a modest electrical and pumping services business and developed into an innovative, internationally exporting product and service provider, now focused upon the water, wastewater and clean technology sectors, operating across the Republic of Ireland, the UK and Europe. We are an international water infrastructure specialist, one of the few genuine end-to-end service providers in the global water sector, providing large scale employment, bringing market leading and groundbreaking technologies to Ireland and working to improve the country's water infrastructure. Our vision is to be the best and most rewarding place to work for our teams, to be our customers outstanding partner of choice and we are committed to being a Net Zero, sustainable business. Skills: Communication Organisation Manager