Customer Support Advisor

Customer Support Advisor Location: Dublin (hybridworking,full-timeonsiteinthetraining,lateritwill beahybrid) Start Date: September 15th Contract Duration:6months Salary:€29,000perannum Working Hours: Monday-Friday(09:00-18:00) Cpl is a proud Talent Partner to Bank of Ireland.
We have been a trusted partner to deliver brilliant, engaged and committed people to support Bank of Irelands promises to deliver for their customers.
Cpl trust that Bank of Ireland offers a fantastic opportunity for our Cpl Colleagues to learn, develop and build their career within banking and receiving access to the best training, systems, and support from our colleagues in Bank of Ireland.
Our goal is that while you are a Cpl colleague on site with Bank of Ireland, you are set up for success no matter what your role, duration, or terms of your contract.
This role will provide full 360 support to you by way of full training, and on-going support to develop yourself.
This is an environment where the customer is the focus, and as a Cpl colleague on site with this client, you will be central to that delivery.
At the heart of this purpose is our commitment for an inclusive environment.
Whattheroleisabout: *Provide`Bestin Class`customerserviceandprovideclearsolutionstocustomerqueries *Performandapproachyourroletotheprofessionalstandardsexpectedofaleadingcontactcentre *Worktowardsachievementofindividualperformanceobjectives *Positivelycontributetoyourteamandsupportteamcolleagues *Compliancewithallregulatoryrequirementsincludingalloperationalandadministrativeprocedures *Embracepersonaldevelopmentandensurethatrequiredlevelsofcompetencyarebeingachievedinlinewithroleexpectations Rolerequirements: *Excellentteamplayerwithenergyandcommitmenttoachievingthegoalsofthe Fraud Customer Centre *Customerserviceexperiencewithastrongcustomerfocus *Stronginterpersonalandcommunicationskills *Aflexibleenergeticandinnovativeapproachtowork.
Abilitytoadapttoachangingenvironment *Self-motivatedwiththeabilitytomeettargets *Excellentproblemsolvingandresolutionskillswithgoodattentiontodetailwithemphasisongettingitrightfirsttime Desirable Qualifications, Skills&Experience: *Experienceinaphone-basedrole *Strong ITSkills,i.e., Microsoftproducts Benefitsofbeinga Cplcolleagueonsite: *Greatstartingrates&hours *Engagedonboarding&training *APA/QFAsupportsubjecttorole *Dedicated EAPprogram *Bike To Workscheme *Traveltaxincentives *Adiverseandinclusiveculture *Remote,hybrid&on-siteopportunities-Subjecttorole *Flexiblehoursavailable-Subjecttorole *Accesstothe internal BOICareers Labandsoftskilltraining Cpl is committed to providing a positive employee experience for all its people, where everyone can gain access to meaningful and challenging work with opportunities for growth and career progression.
Cpl is an Equal Opportunity employer.
At Cpl, we believe that delivering our vision to be the worlds best at transforming our clients and candidates through sustainable transformational talent solutions & experiences can be achieved by having a diverse and inclusive culture, where everybody feels that they can bring their whole selves to work and are proud to do so.
Cpl welcomes applications from all individuals, including applicants with additional needs and disabilities, and those who have taken time out for reasons including family or caring responsibilities.
As a company, Cpl is a Gold Medal holder for Diversity & Inclusion.
We have also been recognised as the 5th Best Large Workplace in Ireland by Great Place to Work; these values drive our passion for our programs, supporting our clients and Cpl colleagues across our client sites.
Skills: "customer service" "customer" "hospitality" Benefits: Paid Holidays

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