Customer Support Advisor

3 weeks ago

Dublin, Dublin City, Ireland Cpl Healthcare Full time

Customer Support Advisor

Location: Dublin (hybrid working, full-time onsite during training, later it will be a hybrid)

Start Date: September 15th

Contract Duration: 6 months

Salary: €29,000 per annum

Working Hours: Monday - Friday (09:00 - 18:00)

Cpl is a proud Talent Partner to Bank of Ireland. We have been a trusted partner in delivering brilliant, engaged, and committed people to support Bank of Ireland's promises to deliver for their customers. Cpl believes that Bank of Ireland offers a fantastic opportunity for our colleagues to learn, develop, and build their careers within banking, with access to the best training, systems, and support from our colleagues in Bank of Ireland. Our goal is to ensure that while you are a Cpl colleague on site with Bank of Ireland, you are set up for success, regardless of your role, duration, or contract terms. This role provides comprehensive support through full training and ongoing development opportunities. The environment is customer-focused, and as a Cpl colleague on site, you will play a central role in delivering excellent service. We are committed to an inclusive environment.

What the role is about:
  1. Provide 'Best in Class' customer service and clear solutions to customer queries
  2. Perform your role to the professional standards expected of a leading contact centre
  3. Work towards achieving individual performance objectives
  4. Contribute positively to your team and support colleagues
  5. Ensure compliance with all regulatory requirements, operational, and administrative procedures
  6. Embrace personal development and ensure required competency levels are achieved in line with role expectations
Role requirements:
  1. Excellent team player with energy and commitment to achieving the goals of the Fraud Customer Centre
  2. Customer service experience with a strong customer focus
  3. Strong interpersonal and communication skills
  4. A flexible, energetic, and innovative approach to work; ability to adapt to changing environments
  5. Self-motivated with the ability to meet targets
  6. Excellent problem-solving and resolution skills with attention to detail, with an emphasis on getting it right the first time
Desirable qualifications, skills & experience:
  1. Experience in a phone-based role
  2. Strong IT skills, e.g., Microsoft Office products
Benefits of being a Cpl colleague onsite:
  1. Great starting rates & hours
  2. Engaged onboarding & training
  3. APA/QFA support subject to role
  4. Dedicated EAP program
  5. Bike to Work scheme
  6. Travel tax incentives
  7. A diverse and inclusive culture
  8. Remote, hybrid, & on-site opportunities (subject to role)
  9. Flexible hours (subject to role)
  10. Access to the internal BOI Careers Lab and soft skills training

Cpl is committed to providing a positive employee experience for all, promoting meaningful work and growth opportunities. We are an Equal Opportunity employer and value diversity and inclusion. We welcome applications from all individuals, including those with additional needs or disabilities, and those taking time out for family or caring responsibilities. Cpl is a Gold Medal holder for Diversity & Inclusion and was recognized as the 5th Best Large Workplace in Ireland by Great Place to Work.

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