It Support Analyst

2 weeks ago

Dublin, Dublin City, Ireland Executive Edge Full time
IT Support Analyst We are seeking a proactive, hands-on IT Support & Systems Analyst to join our client for an initial 3 4 month contract.
Your will be joining a small but dynamic IT team, supporting the day-to-day technology needs of our 30-person Dublin office.
As part of a multi-national group, youll work closely with both internal teams and external application vendors to ensure smooth operations across our IT systems.
This is a role for someone who thrives in a collaborative environment, is comfortable rolling up their sleeves to solve problems, and enjoys taking ownership of tasks from start to finish.
The Role: User Support: Provide first and second-line technical support for office staff, troubleshooting hardware, software, and network issues.
Vendor Liaison: Act as the main point of contact for application vendors logging tickets, tracking progress, and ensuring timely resolution of application-related issues.
Systems Management: Support and maintain our Microsoft Office 365 environment and AWS-based backend systems.
Incident Tracking: Maintain accurate logs of issues, resolutions, and vendor communications.
IT Projects: Assist with system upgrades, application rollouts, and technology improvement initiatives etc.
Documentation: Maintain clear and up-to-date IT documentation for systems, processes, and procedures.
The Person: 2-3 years experience in IT support, systems analysis, or a similar role.
Strong troubleshooting skills and a hands-on approach to problem-solving.
Experience with Microsoft Office 365 administration.
Excellent communication skills for liaising with both technical and non-technical stakeholders.
Ability to work independently and as part of a small, close-knit team.
For more details call Keith on or email your CV to Skills: It Technician Analyst Help Desk Support

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