Deputy General Manager
6 days ago
To direct and manage all hotel activities to maximise revenue, profitability and quality goals by developing and executing up-selling strategies, controlling costs, and by providing quality service and products to all guests.
To foster and develop effective colleague relations within all hotel departments.
MAIN DUTIES & RESPONSIBILITIES To take responsibility for all Hotel Operations.
Ensuring all Heads of Department manage their areas efficiently and effectively at all times.
To plan the labour resource effectively (rosters) to meet the service criteria set for each department encompassing training, supervision and forecasting in line with the business needs of the hotel.
To ensure all managers and colleagues are coordinating and utilising colleagues to best effect through careful roster monitoring, distribution of colleagues, etc.
Familiarise yourself with departmental stock takes.
Ensure monthly stock takes are being completed in each of the departments in a timely fashion and that they are accurate, carry out spot-checks.
To have responsibility for Departmental budgets, familiarise yourself with them and ensure Mangers are keeping in line with set budgets.
To be responsible for monitoring guest feedback and using this data for continuous service improvement and ongoing training.
To achieve guest satisfaction and budgetary goals by continually supervising and monitoring the numerous hotel operations.
To be responsible for the audit of service levels and quality on a regular basis and develop and implement strategies to improve results in the areas of guest service and efficiency.
To monitor present and future trends, practices and systems in the industry to ensure that the operations are competitive in the market place.
To ensure department managers are fully familiar Event Sheets and that all necessary preparations have been carried out for the day's, week's business.
To challenge Managers within their departments to achieve optimum sales.
To control and analyse departmental costs in cooperation with HODs taking action to control negative deviation.
To ensure achievement of targeted gross profit margins.
To deal with guest comments, both compliments and complaints in a professional manner and to develop strategies to improve the level of service.
Always updating guest history with the guest comments and action taken.
To conduct regular hygiene inspections and to ensure maximum hygiene standards are adhered to.
To assist Head Chef with the Environmental Health Officer and ensure a timely follow up is completed from any inspections.
To be proficient and familiar with all hotel departments.
To ensure departmental managers are training their colleagues to the required standards.
If not that the appropriate action is taken.
To assist managers on a annual basis with setting their departmental budgets and that these budgets are achieved through-out the year.
To challenge managers to maximise sales through promotions, suggestive selling and upselling.
That the up-selling culture is passed to all colleagues.
To communicate daily with department Managers, ensure they are carrying out their management responsibilities and duties to the standards required.
To monitor purchasing practices to ensure maximum quality to lowest possible price.
To monitor relevant department activities regarding discounts, deposits, voids, billing instructions and compliance with The Heritage's credit policy.
To control and ensure update to systems, tills etc..
As necessary with regard to menu, pricing, package changes etc..
To regularly evaluate pricing in line with competition and any relevant prices increases.
To manage and action all quality inspections so as to achieve success for the hotel.
To act as a participant in the Executive Committee, contributing to the monthly meetings with HOD's To participate where necessary and ensure relevant weekly/ daily/ monthly meetings take place.
To manage the activities of the Maintenance colleagues ensuring they are efficient and productive at all times To take overall responsibility for the coordination of any special or large event ensuring colleagues work together as a team to achieve maximum success To act as a salesperson for the hotel, constantly looking at new sales opportunities and ensuring the hotel is being sold effectively by the team to achieve budgeted revenue, occupancy and average rate.
HUMAN RESOURCE MANAGEMENT To at all times maintain and promote all HR policies and procedures.
To ensure Heads of Department comply with Human Resources policies and procedures.
LAWS, REGULATIONS & POLICIES To ensure that all Hotel Operations follow all applicable laws, hotel policies, procedures and corporate standards.
To be full conversant of current laws relating to the industry.
COLLEAGUE RELATIONS To foster and develop effective colleague relations within all departments.
To utilise effective internal communication, including daily briefings and regular departmental meetings, to maximise teamwork and productivity.
To look for ways to motivate and challenge colleagues.
MISCELLANEOUS To ensure all reporting and servicing deadlines are met on a timely basis To attend meetings and training as required by the Hotel General Manager To assist colleagues to perform similar or related jobs when necessary To ensure guest satisfaction by attending to their requests and enquiries courteously and efficiently.
To accept a flexible work schedule necessary for uninterrupted service to guests.
To perform Duty Management shifts as rostered To be considered for this role you will be redirected to and must complete the application process on our careers page.
To start the process, click the Apply button below to Login/Register.
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