Online Sales Executive

Job Title: Online Sales Executive Job Type: Full-Time About Us: One of Irelands largest Furniture Retailers, we are a dynamic and fast-growing company passionate about delivering exceptional products and providing excellent customer service.

As we are constantly expanding with over 22 stores nationwide, we're looking for an enthusiastic and self-motivated Online Furniture Sales Executive to join our expanding e-commerce team and help drive revenue growth, enhance customer experience, and support our online presence.

Key Responsibilities: Drive Online Sales: Actively engage with online leads and convert inquiries into successful sales.

Upsell & Add-On Opportunities: Maximize revenue by offering relevant add-on products and solutions during customer interactions, particularly during phone calls or online chats.

Market Research: Explore new business opportunities, customer segments, research our competitors and emerging trends/products to create strategic proposals and campaigns in order to improve the business.

Sales Reporting: Monitor and report on sales performance, customer behavior and feedback, and conversion metrics.

Become part of the marketing team to provide insights and recommendations to improve strategies.

Customer Service: To provide excellent customer service and administrative support to ensure smooth day-to-day operations.

This role involves handling customer inquiries, processing orders, maintaining records, and supporting internal teams with admin tasks.

Respond promptly and professionally to customer inquiries via phone, email, or webchat.

Resolve customer complaints or escalate them to the appropriate department.

Logistics: Work closely with the logistics team to ensure all orders are dealt with in a timely manner and deliveries are on schedule.

Product Knowledge: Maintain a high level of product/service knowledge to provide accurate information.

Aspects of the role will contain the following, mainly managed by core customer service but you should have some experience in the following.

Deliver high-quality telephone service to customers by effectively handling enquiries, addressing requests and taking ownership of each issue/order.

Problem solving - determine the quickest and most effective way to deal with customer queries to find the right solution for the customer.

Assist customers with product information, order status, delivery scheduling, returns and warranty claims.

Troubleshooting issues with products or services.

Identify and escalate priority issues and provide follow-up support where necessary.

Maintain accurate records of customer interactions in our CRM system.

Process repair requests, service issues and any appropriate after sales follow up action and liase with customers and stores accordingly.

Work closely with our team in supporting each other in all aspects of the job.

Provide feedback to management on recurring issues or customer concerns to support continuous improvement.

The Person Must be an enthusiastic individual with a talent for selling, matched with a strong customer focus.

Resilient and optimistic with the ability to convert cold calls into sales.

Goal driven and results focused with a desire to be successful.

A desire to develop and progress within an expanding company.

Achieve weekly sales targets, using our website and dealing with our customers & clients on a day-to-day basis, both by telephone, e-mail and online webchat.

Energetic and enthusiastic.

Willingness to provide a top-class professional service.

Must have a passion to develop sales channels by driving sales via different medium, formulating promotions and identifying missing products to help fill goals.

Skills and Qualifications At least two years sales experience.

A strong understanding of selling in a digital environment.

A history of continuous improvement within a similar role.

Furniture experience would be a benefit but not essential.

A demonstrated achievement of sales targets from a previous role.

You will have strong IT skills and an excellent telephone manner.

You will be a team player with excellent communication skills.

Able to use your own initiative, you will be hard working, conscientious with strong motivational skills.

Experience of leading a team or supervisory experience in a web sales role while not essential is desirable.

WHY JOIN US: Look us up on Glassdoor- rated 4.6/5 read our reviews.

Fun, fast paced & high energy work environment Culture of developing and promoting from within the company Our Generous staff discounts Our pension scheme Our Bonus Scheme Our Educational Support Scheme Our Discounted corporate rate health care Our free Employee Assistance Programme Our wellbeing initiatives like our Bike to work scheme Career Development Opportunities Continuous professional development with dedicated training resources Our wonderful employee discount card offering discounts on products and services nationwide.

Our free flu vaccination.

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