Financial Analyst

Join to apply for the Financial Analyst role at Pepper Advantage

Join to apply for the Financial Analyst role at Pepper Advantage

Pepper Advantage Ireland has been instrumental in helping Irish individuals, businesses and investors navigate their financial journey since 2012. We manage over €19bn worth of assets and have a skilled team of more than 600 people across Dublin and Shannon. We're here to service loans and mortgages which includes processing loan payments and when needed, working with customers to resolve late payments or assist with financial difficulties.

As part of the international Pepper Advantage Group, we combine local knowledge with global expertise. With operations across the UK, Europe and Southeast Asia, we employ over 3,500 people and have over €40bn in assets under management.

About this role:

The purpose of the Central Processing Unit Administrator is to maintain all customer records accurately, to ensure that all transactions are processed on day of receipt and ensure that all actions are completed in adherence to all controlled policies, procedures and legislative requirements while providing exceptional customer service and minimising risk.

Type of Contract: Fixed Term Contract (23 months)

Key Responsibilities

• Maintain financial information & records so that they are up to date, accurate and accessible
• Identify discrepancies and inconsistencies in information
• Complete all Operational Finance Processes
• Process customer settlements
• Process Bad Debt write offs
• Proactive management of unallocated/suspense cash items, including required follow up with IT/External suppliers so payment can be allocated to correct customer.
• Provide administrative support in order to ensure effective and efficient office operations including support for all Central Processing Unit (CPU) team associated activities

Compliance through Risk Management

• Documentation Creation and Maintenance for all owned processes
• Ensure all company policies and procedures are adhered to
• Maintain accurate records for Audit Purposes
• Ensure all tasks are conducted in a manner compliant with all policies, procedures, legislative and regulatory requirements

Customer Service

• Ensure that all internal and external relationships are maintained at high standards whilst exhibiting a high level of customer service
• Ensure queries identified and resolved without delay to ensure superior level of customer service is delivered at all times and facilitate unnecessary payment delays
• Proactive identification of opportunities to improve the banking and Central Processing Unit functions
• Degree in business / finance or equivalent
• Minimum 2 years relevant experience in financial services
• Relevant experience in financial services (Desirable)

Key Performance Indicators

• Accuracy and compliance of financial records
• Regulatory Compliance
• Accuracy of information and appropriate actions taken thereby mitigating or eliminating risk and liability to Pepper
• Customer Service surveys as well as everyday feedback received through internal and external customers
• Implementation of process improvements
• IT Knowledge
• Legal & Compliance
• Customer Service and Commercial Awareness
• Influencing/Persuasion and Negotiation skills
• Judgment & Decision-Making
• Organisational Skills
• Team Working

Pepper Advantage is an equal opportunity employer.

Role Profiles are subject to change in line with business needs.

Seniority level

• Seniority levelAssociate

Employment type

• Employment typeContract

Job function

• Job functionFinance

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