IT Resilience and Continuity Manager

What is the opportunity?

Excellent opportunity to contribute to improving IT Resilience and Continuity testing, associated runbook tooling and ITSC test automation, introducing efficiencies with a focus on continuous improvement and reduction of toil for our customer, colleagues and community.

In this Role, you will:

• Align our process with the Group's needs - coordinating closely with our Group Resilience & Continuity team to ensure our focus is on services critical to the Group.
• Implement our service standards - ensuring critical IT services are delivering what the customers expect.
• Provide Assurance - through testing, verify the capability of critical services to recover within the Group's Recovery Time Objectives (RTOs) and take appropriate action where deficiencies are highlighted.
• Plan for the future - focus for the year ahead in ensuring we meet our IT Service Continuity Management Test commitments; quality targets and our critical services are fully prepared for recovery.

Excellent understanding of IT Continuity concepts and a thorough understanding of Recovery Point Objectives (RPO), Recovery Time Objectives (RTO) and tolerance levels of IT Service

Good technical knowledge of IT Infrastructure and understanding of a wide variety of industry standard infrastructure hardware, tools, and software

Demonstrable experience delivering results through cross team collaboration

Liaise confidently with all levels of staff, including Senior Management with the ability to self-motivate and work under own initiative to effectively diagnose and solve problems.

The following will make you stand out, but are not necessary to apply:

• Comfortable with Cloud & Hybrid Technology, with respect to IT Service Continuity
• Experience of automation and use of tooling for IT Service Continuity
• Experience of automation and runbook tooling (Ansible, Cutover) to support the automation and integration of ITSC tasks alongside other technologies (ServiceNow, Microsoft Teams etc.)

There are no specific qualifications or minimum educational requirements needed for this role.

The following will make you stand out, but are not necessary to apply:

• Industry certifications (ISO/ITIL) with a strong knowledge of Incident and Organisational Change.
• Project Management and/or Service Management experience and comfortable with multiple IT Service continuity concepts (Data, DR, Cloud, Backup, Resilience etc.)

The Service Resilience and Continuity team is part of Technology Services within Group IT. Our team has responsibility for ensuring our critical services are resilient and recoverable. As a team, we take pride in our ability to achieve results and solve problems. We are a highly motivated team who are focused on finding ways to constantly improve to serve our customers thoughtfully. As part of resilience improvements and operational excellence, we are working on efficiencies, automation and reduction of toil. As a team we pride ourselves on our creativity via a commitment to continually challenge ourselves to utilise new skills and capabilities into everything we do.

This is a hybrid role, based primarily at Cabinteely, Dublin. We typically ask colleagues to spend a minimum of 8 days per month working in-person to support collaboration and connection. Specific arrangements will be confirmed by your recruiter to ensure they meet the needs of the role and team.

#LI-HYBRID #IJ-HYBRID

The Bank of Ireland company culture prioritises work-life balance with a commitment to hybrid working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid leave, an innovative fertility and surrogacy policy along with working parent and carer supports.

Your health and wellbeing is important to us; we offer a substantial health insurance contribution, employee assistance program, WebDoctor and financial wellbeing coaches. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career

Key Competencies

• Customer Focused - People Manager
• One Group, one team - People Manager
• Agile - People Manager
• Amplify Capability - People Manager
• Manage Risk - People Manager

We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.